Senior Receptionist

Job Title

Senior Receptionist

This role serves as the primary front-of-house representative, creating a welcoming, professional, and secure workplace experience for employees, visitors, and guests. Responsibilities include managing reception operations, coordinating visitor access and badge administration, supporting meetings and events, and acting as a key communication link between employees, vendors, building management, and internal teams. The position also contributes to workplace safety and security by enforcing access policies, monitoring site activity, responding to emergencies, and maintaining accurate documentation.

Success in this role requires strong customer service, hospitality, administrative, communication, and problem-solving skills, along with the ability to provide exceptional service while ensuring compliance with security and workplace protocols.

• Serve as the first point of welcome — greet every employee, visitor, and guest with warmth, professionalism, and genuine care.
• Deliver engaging workplace orientations for new employees and visitors, including facility orientation, amenity overviews, and service introductions.
• Build and sustain positive relationships with employees, building management, vendors, and service partners through consistent, courteous engagement.
• Anticipate needs and proactively communicate updates on service requests, ensuring every interaction is resolved promptly and thoroughly.
• Represent the client and CW as a visible, positive ambassador — setting the tone for an elevated workplace experience.
• Partner with WPS Operations, Communications, and Innovation Center to plan, support and deliver all internal and external meetings, engagements, executive briefings, events , high-profile executive visits, and special activations.
• Maintains awareness of daily meeting and event schedules and ensures campus readiness to welcome external guests, including coordination of access, signage, and hospitality logistics.

• Manage all front desk and reception functions with accuracy, efficiency, and discretion.
• Serve as the communication link between visitors, employees, and internal teams — ensuring smooth, timely coordination.
• Handle telephone inquiries and direct requests to the appropriate teams and maintain accurate records and documentation.
• Support audit and investigative documentation with professionalism and confidentiality.

• Administer visitor registration, badge issuance, and identity verification in accordance with security policies.
• Manage badge operations for employees, contractors, and visitors — including access provisioning, revocation, and lifecycle tracking.
• Coordinate visitor escorts for restricted areas and respond to access inquiries with accurate, policy-aligned guidance.
• Arrange COI’s and necessary documentation for deliveries to meet Landlord requirements.

• Maintain a visible, professional presence at entry points to support a safe and secure workplace environment.
• Monitor for and report suspicious activity, unauthorized access attempts, or policy violations to the appropriate security teams.
• Execute emergency protocols as needed — including medical, fire, and active threat scenarios — and coordinate with emergency services.
• Screen incoming packages, maintain secure storage, and document incidents accurately for post-event review.
• Enforce access policies, clean desk standards, and visitor escort protocols consistently and professionally.

• High School Diploma or equivalent from an accredited institution (required).
• Customer service, hospitality, or reception experience (preferred).
• Experience in security, facilities, or access control environments (preferred).
• Must successfully complete Basic First Aid, AED, and CPR certification.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings…