Service Technician - Residential Construction

Service Technician – Residential Construction

Essex Homes of WNY

Location: Western New York (In‑person travel to customer homes)

Job Type: Full‑time W‑2, Year‑round

Essex Homes of WNY is seeking a skilled Service Technician to support post‑construction homeowner service requests. This role focuses on completing drywall repairs, paint touch‑ups, and other service‑related tasks in occupied homes while providing excellent customer service.

• Complete drywall repairs including nail pops, seams, corner beads, and similar patch work.
• Perform paint touch‑ups and surface corrections in customer homes.
• Handle service tasks such as caulking, minor trim and door adjustments, and related repair work.
• Support the production team with punch‑out work in homes under construction when service workload allows.
• Maintain professional communication with homeowners, contractors, and internal team members.
• Travel independently to service appointments throughout the Western New York region.

• Minimum 3 years of construction experience relevant to drywall, paint, trim, or residential service work.
• At least 1 year of customer‑facing experience.
• Strong work ethic, attention to detail, and organization skills.
• Professional, patient, and courteous communication style.
• Valid driver’s license and dependable personal vehicle (mileage reimbursement provided).
• Ability to safely perform the physical requirements of the role, including lifting, bending, and ladder use.

• Additional residential construction or service experience.

• Full‑time, 40 hours per week
• Monday‑Friday
• Year‑round employment

• Bonus:
  Annual bonus eligibility
• Benefits:
  Medical, dental, vision, 401(k) with match, paid time off