Senior Field Technician

Company Description

SCI Telecom, established in 1992, is a comprehensive Telecommunications and Business IT service provider. Serving clients from small businesses to large multinational corporations, the company offers a wide range of services, including cabling infrastructure, hosted VOIP systems, and 24/7 support for nearly 1,400 retail stores across the Northeast. SCI partners with industry‑leading service providers and equipment manufacturers to ensure reliable and high‑quality services.

With over 100 years of combined experience, SCI’s management team is dedicated to identifying and delivering optimal technology solutions for its customers.

The Senior Field Technician is a full‑time, on‑site position located in Buffalo, NY. The role involves installing, troubleshooting, and maintaining telecommunications and IT systems, including structured cabling, network equipment, and voice/data systems. The Senior Field Technician will conduct site visits, perform diagnostics, implement solutions, and collaborate with clients to address technical issues efficiently. Accurate reporting and compliance with industry standards and safety protocols are also vital responsibilities of this role.

• Strong knowledge of cabling systems, network equipment installation, and telecommunications infrastructure
• Experience with troubleshooting and diagnostics for IT and telecommunications systems
• Proficiency in using tools and software related to network setup, maintenance, and repair
• Ability to read and comprehend technical diagrams and blueprints
• Solid project management, time management, and organizational skills
• Effective verbal communication and customer service skills to engage with clients professionally
• Willingness to adhere to onsite safety guidelines and protocols
• Valid driver’s license and the ability to travel to customer sites as required
• A vocational or technical diploma in telecommunications or an IT‑related field; relevant certifications and field experience are a plus