Domestic Violence Rapid Rehousing Case Manager

Description

Job Details

Child and Family Services (C+FS) Haven House equips survivors of domestic violence with tools and resources to stop the cycle of abuse, supporting them as they build a violence‑free life and new legacy. Haven House is an integral part of the 150+ year legacy of our agency and helps fulfil our mission of nurturing a healthy and more equitable Western New York for the benefit of current and future generations.

The Rapid Rehousing Case Manager works to support domestic violence victims and their dependent children in obtaining and maintaining permanent housing through housing search assistance, rental assistance, and case management assistance, using a trauma‑informed, empowerment‑based, housing first model of service provision.

• Complete intake procedure with clients, including all required paperwork and sufficient and acceptable documentation of Category 1 or 4 Homelessness, as defined by HUD.
• Assist clients in identifying and procuring permanent housing within 30 days of enrollment in the program.
• Ensure permanent housing identified meets Housing Quality and Rent Reasonableness Standards.
• Provide ongoing case management to clients to address barriers to maintaining permanent housing, individualized to the client’s identified needs, utilizing the progressive engagement model.
• Conduct required monthly home visits for all assigned client households.
• Complete referrals for clients to community services and resources to meet ongoing identified needs.
• Facilitate tenant/landlord mediation and dispute resolution as appropriate.
• Maintain accurate and up-to-date client files, statistics, case notes, and summary reports as required, including reports for funding sources as needed.
• Maintain accurate and up-to-date records of program funds utilized by clients enrolled in the program for housing costs, in conjunction with supervisor and Business & Finance.
• Attend Haven House staff meetings, CAP team meetings, trainings and regularly scheduled supervision.
• Participate in program audits and site visits, as needed.
• Provide occasional coverage in the shelter, if needed.
• Engage in staff development to ensure continued professional growth.
• Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions.
• Promote the empowerment of women as defined by the Social Work profession and Domestic Violence Services best practices, adhering to the principles of non‑violence and independent decision making.
• Participate and contribute to program Quality Improvement process.
• Perform other related duties as required.

• Bachelor of Social Work degree (BSW) or equivalent education and experience with at least two (2) years paid professional experience in housing services.
• Professional rapid rehousing program experience preferred.
• Bi‑lingual skills (Spanish-English) preferred.
• Professional domestic violence experience preferred.
• NYS driver's license and continued automobile insurance required.

Pay Rate of $26.58 per hour

• Paid Time Off (PTO) – 20 PTO Days (25 Days After Five Years of Employment) – 14 Paid Holidays (includes 2 flex holidays) – Bereavement:
  Four Paid Days – Paid Jury Duty
• Employer Paid Life Insurance
• Medical, Two Plan Options
• Dental, Two Plan Options
• Vision Insurance
• Wellness Program and Incentives
• Health Savings Account (HSA) and Quarterly Employer-Contributions
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA Retirement
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions After Two Years

Child and Family Services is an Equal Opportunity

Employer:

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.