Resident Assistant

Part‑time Resident Assistant – 1st & 3rd shift available. Buffalo, NY. $17.00 per hour, 50¢ shift differential for 2nd shift, 1¢ shift differential for 3rd shift.

• Provide a supportive and respectful presence for shelter residents.
• Assist residents with basic needs, such as access to meals, hygiene supplies, and bedding.
• Monitor resident behavior and address conflicts or issues that arise.
• Encourage residents to participate in shelter programs and activities.

• Collaborate with Security to ensure the safety and security of the shelter facility and residents.
• Enforce shelter rules and regulations.
• Conduct regular rounds of the shelter to ensure safety and security.
• Conduct safety checks and searches as needed.

• Assist with shelter intake and discharge procedures.
• Maintain accurate records of resident occupancy and shelter activities.
• Assist with maintaining a clean and organized shelter environment, including sanitizing sleeping areas, moving furniture, sanitizing walls, floors, and ledges, and swapping mattresses as needed.
• Report vacated units and prepare them for new residents (cleaning bathrooms, shampooing carpets, cleaning kitchen area, furniture setup).
• Help residents pack items as needed if exiting units and move items down to the 1st floor.
• Nightly ES laundry, cleaning of welcome center, cleaning staff bathrooms, restocking storage room shelves, and assisting with building chores.
• Assist with the distribution of supplies and donations. Accurately monitor and document medication intake and any observations.
• Complete shift reports.

• Respond to and de-escalate crisis situations.
• Provide support to residents experiencing emotional distress or other crises.
• Contact emergency services as needed.

• High School diploma or GED required.
• Experience working with vulnerable populations is a plus.
• Strong interpersonal and communication skills.
• Ability to remain calm and composed in stressful situations.
• Ability to enforce rules and maintain boundaries.
• Empathy and compassion for individuals experiencing homelessness.
• Ability to work independently and as part of a team.
• Basic computer skills.
• Ability to follow instructions and procedures.

Competitive pay and a comprehensive benefits package including medical coverage (single‑high premium paid in full by the employer), Health Savings Account (HSA), vision coverage, employer‑paid life insurance, and supplemental insurance options.

We are a proud Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has an equal chance to succeed.