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Lead Software Engineer - ServiceNow
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-06-21
Listing for:
M&T Bank
Full Time
position Listed on 2026-06-21
Job specializations:
-
Software Development
Backend Developer, Software Architect, Senior Developer
Job Description & How to Apply Below
Role Overview
Responsible at the expert level for writing code and the overall team's technical requirements gathering. Completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC) while also coaching others.
What You Will Do- Lead design, development, and delivery of Service Now solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.
- Architect and implement complex, multi-stage workflows with routing, approvals, SLAs, and parallel/sequential task execution.
- Serve as technical lead and subject matter expert for Service Now development, establishing standards, patterns, and best practices.
- Provide hands‑on mentorship and technical coaching to junior and mid‑level developers on Service Now development, workflow design, and platform capabilities.
- Associate’s degree and a minimum of 7 years’ systems analysis and/or application development work experience.
- Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language, with hands‑on experience in Service Now platform development (server‑side and client‑side scripting).
- Extensive experience designing and implementing solutions in Service Now, including Service Catalog items, record producers, and Flow Designer workflows.
- Proven experience architecting and delivering complex workflow‑based solutions, including approvals, task orchestration, SLAs, routing rules, and lifecycle management.
- Strong understanding of Service Now platform architecture, including data model, tables, relationships, and configuration vs. customization best practices.
- Experience leading development efforts and guiding implementation of reusable, modular, catalog‑driven solutions.
- Experience with source control, versioning, and CI/CD or environment promotion processes aligned to SDLC practices.
- Strong ability to translate complex business and technical requirements into scalable, maintainable, and secure Service Now solutions.
- Advanced troubleshooting and debugging expertise within Service Now or similar workflow‑driven platforms.
- Competitive compensation
- Health, welfare, and retirement benefits
- 401(k) match at 5%
- Work‑life balance and flexible work arrangements
- Banking Officers start with 25 days PTO plus 12 paid holidays
- 40 hours paid volunteer hours per year
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