Senior Software Engineer - Service

Position: Senior Software Engineer - Service Now
Overview:

Responsible at the advanced level for writing code and the team's technical requirements gathering. Independently completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC).Design, develop, and maintain Service Now solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.

Implement multi-step workflows with routing, approvals, SLAs, and task dependencies in alignment with established platform patterns.

Contribute to the development of modular, reusable, catalog-driven solutions to support scalability and consistency across the platform.

Own delivery of features and enhancements within the Service Now platform, ensuring quality, completeness, and adherence to requirements.

Provide mentorship and guidance to junior developers, including support on Service Now development, debugging, and workflow implementation.

Participate in code reviews, design discussions, and knowledge sharing sessions to promote best practices and continuous improvement.

Apply established Service Now development standards, including scripting best practices (server/client), naming conventions, and configuration management.

Configure and maintain approval rules, assignment group routing, and task lifecycle processes aligned to defined workflows.

Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into effective technical solutions.

Support the refinement of workflows to ensure clear task ownership, proper routing, and accurate execution of downstream activities.

Contribute to workflow and process improvements, identifying opportunities to streamline manual steps and improve user experience.

Assist in the design and implementation of integrations with external systems (e.g., Jira, internal APIs) as part of broader solutions.

Validate functionality through testing and troubleshooting, ensuring workflows execute as intended across environments.

Ensure solutions align with SDLC practices, deployment processes, and environment promotion standards.

Monitor and support workflow execution and operational performance, addressing issues and improving reliability over time.

Document solutions, configurations, and patterns to support team knowledge and maintainability.

Communicate progress, challenges, and technical decisions effectively to team members and stakeholders.

Promote a culture of continuous learning, collaboration, and engineering quality.

SKILLS AND EDUCATION REQUIRED Associate’s degree and a minimum of 5 years’ systems analysis and/or application development work experience or Bachelor’s degree and a minimum of 3 years’ systems analysis and/or application development work experience. In lieu of degree, a combined minimum of 7 years’ education and/or relevant work experience, including a minimum of 3 years’ systems analysis and/or application development work experience

Advanced proficiency in at least one programming language and hands-on experience with Service Now development, including server-side and client-side scripting

Hands-on experience developing solutions in the Service Now platform, including Service Catalog items, record producers, and Flow Designer workflows

Experience implementing workflow-based solutions, including approvals, task routing, SLAs, and lifecycle management

Working knowledge of Service Now data model, tables, forms, and relationships

Experience with source control, versioning, and CI/CD or promotion processes aligned to SDLC practices

Ability to independently analyze and translate technical and business requirements into scalable and maintainable solutions

Strong troubleshooting and debugging skills within Service Now or similar platforms PREFERRED SKILLS Advanced analytical and problem-solving skills specific to application development and workflow automation

Experience working in a collaborative Agile or team-based development environment

Ability to work autonomously while managing multiple priorities and complex deliverables

Strong organizational, time management, and communication…