Production and Dispatch Supervisor

Dispatcher Position

CSI Sands (N.E.) provides a full range of aggregate and resource materials production services. We are equipped to handle every phase of the materials engineering process, from initial exploration to delivery of the end-product.

We are currently searching for a Dispatcher to complement our team at our site in Buffalo, NY. This position will report to the Operations Manager.

Responsibilities:

• Supervise and direct delivery truck operations to ensure timely, safe, and compliant product delivery.
• Manage truck dispatching, routing, and scheduling to optimize efficiency and customer service.
• Review, approve, and verify weekly driver timecards in accordance with company policy and regulatory requirements.
• Ensure compliance with hours-of-service regulations, vehicle inspections, and all applicable transportation safety standards.
• Supervise, train, and provide performance management for truck drivers.

Railcar & Railroad Management

• Manage railcar operations, including scheduling, spotting, loading, and release of railcars.
• Coordinate day-to-day activities with Class I and Class II railroad partners to ensure service reliability and contract compliance.
• Oversee railcar loading operations to ensure safety, accuracy, and adherence to loading specifications.
• Review rail billing and invoices, validate charges, and work with rail carriers to resolve discrepancies.

Operations & Coordination

• Serve as the first point of contact for operational issues involving drivers and railyard personnel, escalating matters to management as required.
• Coordinate work schedules for drivers and rail crews, communicate assignments, and obtain required signoffs.
• Collaborate with customers, contractors, and internal and external logistics teams to coordinate frac, foundry, and railyard deliveries.
• Review and verify transportation documentation, including daily logs, inspection reports, delivery receipts, and shipping paperwork.
• Monitor job progress, operational performance, and transportation costs, providing regular reports to Management.
• Assist in resolving product, material, and equipment issues that impact fulfillment or delivery.
• Identify operational challenges and recommend process improvements to increase productivity, safety, and service quality.

Additional Responsibilities

• Support new employee onboarding activities as directed by management.
• Perform other related duties as assigned.

Skills and Requirements:

• Experience in transportation, logistics, rail operations, or supply chain management.
• Prior supervisory or lead experience in trucking, rail, or industrial operations preferred.
• Working knowledge of DOT regulations, hours-of-service rules, and safe work practices.
• Experience coordinating with railroads (Class I and Class II) and managing railcar movements is an asset.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced, operational environment with multiple priorities.

Hours of Work:

• Hours can vary depending on business needs and may include night shifts.

We encourage all who are qualified and interested to apply in confidence; however, only those in consideration will be contacted.