Manager , Operations

Job Summary

Under general supervision, the position is responsible for the oversight of a single site/account or fleet, including support personnel and drivers. The incumbent optimizes the company's assets by monitoring revenue and costs through effective budget analysis, and prioritizes customer satisfaction through problem‑solving, communication, and relationship building. The position is usually located on‑site at the customer’s facility and must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success, including day shifts, night shifts, and weekend shifts.

• Using a strategic approach, successfully promote, manage, and maintain a positive work environment to improve operational efficiency, employee engagement, and driver retention.
• Create and execute a plan for forecasted freight volumes and power/equipment needs; adjust capacity to ensure fleet/carrier and equipment coverage is seamless.
• Train on and audit all processes and procedures needed to execute day‑to‑day operations while seeking to identify and implement process enhancements.
• Communicate with customers, internal departments, and team to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call.
• Manage assigned fleet operations, including driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management.
• Manage financial performance, including cost‑control decisions, expense management, and maximizing profitability; evaluate and present on design‑versus‑actual data analysis for each customer through mid‑year business reviews and annual account assessments, preparing and presenting a final presentation.
• Compile reports pertaining to operational, financial, and service metrics on a regular cadence and as needed; monitor and resolve deviations from key performance indicators.
• Ensure fleet compliance with all Safety and DOT training; partner with applicable internal personnel to address any specific Safety needs that arise for individual fleets or drivers.
• Facilitate employee training and development; monitor ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility through evaluations, individual development plans, and employee recognition programs.
• Serve as the initial point of contact with assigned customers/ramp to provide exceptional service and trouble‑free account safety, efficiency, and profitable operation.
• Provide input in the creation of an annual budget, audit current‑year performance of actual versus budgeted expenses, and provide feedback to internal stakeholders regarding required updates to the budget as a result of operational changes.

• High School Diploma/GED with 3‑4 years of supervisory experience or military equivalent, or Bachelor’s Degree in Business Administration/Management, Supply Chain Management, Finance, or a related field with 1‑2 years of supervisory experience and/or military equivalent.
• Possess a valid driver’s license with a clean motor vehicle record as per company standards.
• Ability to work across multiple shifts, including nights and/or weekends if needed.
• Willingness to travel to account, customer, and company event locations when applicable.

• Ability to process information with high levels of accuracy.
• Anticipate, recognize, and deal effectively with potential conflicts at the individual, group, or situational level.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Ability to adapt to changing environments.
• Establish and maintain healthy working relationships with clients, vendors, and peers.
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner.
• Ability to effectively transmit, receive, and accurately interpret ideas through various media.
• Ability to develop and track challenging goals that support business strategies.
• Knowledge of business metrics and key performance indicators (KPIs).
• Ability to form and…