Claims Coordinator

Responsibilities

• Review and validate claim documentation for accuracy and completeness prior to submission
• Process and prioritize freight claims according to carrier contract agreements
• Follow up to ensure that payments are received for all accepted claims from Carrier
• Partner with cross‑functional teams (logistics, quality, dealer support) to resolve claim‑related issues efficiently
• Timely correspondence for dealer and carrier inquiries
• Use SAP data to communicate repetitive damage issues and track resolution
• Ensure that remedy tickets are processed or forwarded in a timely manner
• Recognize opportunities for continuous improvement
• Manage various communication channels to ensure timely resolution for our dealers
• Provide timely, professional support to internal and external stakeholders, ensuring a positive customer experience
• Participate in team meetings and training to stay current on processes, systems, and policy updates
• Support continuous improvement initiatives by suggesting process enhancements or efficiency opportunities

• 2 years of relevant experience or AA degree + 1 year of relevant experience
• 0–2 years of experience in an administrative, customer service, logistics, claims, or related support role
• Excellent communication, problem solving, and organizational skills
• Strong organizational and time management skills with a focus on meeting deadlines
• Ability to problem‑solve and follow standard processes while escalating issues when appropriate
• Demonstrated ability to prioritize tasks and manage multiple workflows in a fast‑paced environment
• Basic proficiency in Microsoft Office (Outlook, Excel, Word)
• Ability to learn internal systems such as SAP