Shop - Fulfillment Centers Operations Associate, Merchant
Job in
Buford, Gwinnett County, Georgia, 30518, USA
Listed on 2026-06-03
Listing for:
Tiktok
Full Time
position Listed on 2026-06-03
Job specializations:
-
Business
Supply Chain / Intl. Trade, Ecommerce, Operations Manager
Job Description & How to Apply Below
Team Overview
Tik Tok Shop's Supply Chain & Logistics is looking for a Fulfillment Center Operations Associate to support daily operations across our U.S. Midwest/Southeast/South Region fulfillment centers. This role focuses on managing inbound/outbound exceptions, coordinating with third-party logistics partners and internal cross-functions, and fostering efficient communication channels to enhance both merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail-oriented, solution and results-driven, and experienced in warehouse operations.
Key Responsibilities
* Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers
* Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets.
* Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.
* Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.
* Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process
* Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA.
* Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
* Daily on-site supervision, monitoring the issues identified in the site.
Minimum Qualifications
* Bachelor's degree or above.
* Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business
* Strong problem-solving skills with attention to detail.
Preferred Qualifications
* Experience in retail e-commerce logistics in warehouse setting
* Proven success in a fast-paced operational environment.
* Track record of effective collaboration with cross-functional teams.
* E-commerce logistics experience is preferred
Position Requirements
10+ Years
work experience
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