Service Coordinator

Job Title

Service Coordinator

Service - Scales

Branch Manager

Varies

No

Full, non-exempt

Kanawha Scales & Systems, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people. American Equipment was founded in 1969 and serves thousands of customers across a variety of end markets, including light & heavy industrial, automation, mining, public utilities, government, aerospace & defense, and energy.

The Service Coordinator plays a critical role in supporting our field service operations by scheduling, dispatching, and coordinating service activities for our team of scale technicians. This position ensures that customer requests are handled efficiently, service calls are completed promptly, and all necessary documentation is accurately maintained. The Service Coordinator acts as a liaison between customers, technicians, and internal departments, helping to uphold our commitment to quality service, workplace safety, and customer satisfaction.

Strong organizational skills, attention to detail, and effective communication are key to success in this role.

• Field all service related phone calls and efficiently schedule technicians to complete all required service work, tasks and preventative maintenance contracts.
• Notify customers in advance to maintain service schedules.
• Maintain accurate records of service activities, including service requests, work orders, and client communication.
• Allocate service technicians based on skill set, availability and geographic location to optimize service delivery and minimize response time.
• Create jobs and schedule in ERP system to be ready for technicians in the field.
• Ensure proper pricing information is on job tickets so accounts receivable can be invoiced in a timely manner.
• Process completed jobs to invoice customers.
• Request purchase orders from customers.
• Order parts as needed.
• Record keeping, including ISO documentation, service records.
• Track technician expenses.
• Manage call out schedule.

• Strong communication and negotiation skills.
• Attention to detail.
• Effective multitasker.
• Organized and able to handle heavy volumes and pressing deadlines.
• Strong computer skills including ERP systems, Word, and Excel.

• High school degree required.
• Ability to work overtime as needed.
• Service‑related background.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This is a full‑time position; typical work hours and days are Monday through Friday, 7:00 a.m. to 4:00 p.m.