Project Manager, Client Relationship Management, Business Administration

Position Summary:

The Project Manager will support the sales team in delivering high-quality, timely solutions for our clients. This role involves collaboration with internal departments and the maintenance of external client and vendor relationships to ensure project success. The Project Manager will play a critical role in cultivating new and repeat business by providing detailed support essential for project execution.

Key Responsibilities:

Maintain effective, healthy, and interactive relationship with all Sales team staff

Develop accurate estimates for all custom jobs using internal tools and provide them to the Sales team promptly

Organize and maintain accurate pricing and offerings from all suppliers to ensure the most up-to-date information is available

Be able to interpret and decipher frame build drawings for all client graphic needs

Accurately and efficiently enter all Sales Order details into the system to reflect the project scope

Initiate and maintain relationships with each client to specify project timelines, define task deadlines, and obtain payments based on clients’ terms

Collaborate with outside vendors for necessary services (e.g., I&D, Freight, Furniture, Flooring, LED) to book services and ensure high-quality performance

Work closely with internal departments to gather necessary information, set deadlines, and complete tasks on time Address issues as they arise with a solutions-oriented approach and a positive mindset

Use internal systems and software efficiently to ensure proper access to project files and maintain redundancy

Perform other duties as assigned redundancy

Perform other duties as assigned

Preferred Qualifications:

College degree or equivalent work experience2+ years of customer service experience; order entry, project coordination or management experience preferred

Detail Oriented, organized with high respect to following processes

Great internal and external written and verbal communication

Understands how to time manage and prioritize tasks based on urgency

Good Collaborator with a team and with the customer

Self-Starter able to adapt to multiple ERP/CRM systems and processes

Multi-tasker and able to adapt to changing needs daily

Ability to think quickly, make decisions and solve problems

Working Conditions:

Position is in our Buford office

Ability to stand, walk, bend throughout the workday

Might be called upon to respond to customer inquiries outside of normal business hours