Guest Service Representative

Country inn & Suites Guest Service Representative

Buford, GA 30519 – $10.00 / hour – part time

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.

• Practice customer service behaviors such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
• Demonstrate good communication skills and help ensure optimum communication between all guests, all shifts, departments, and management.
• Check guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards.
• Ensure accurate processing of charges and complete/balance end‑of‑shift reports with full handover to the next shift.
• Operate telephone switchboard professionally and efficiently, receive and transfer calls, take guest messages thoroughly and accurately, and notify guests of messages.
• Observe safe cash handling procedures required by company policy and be responsible for the cash drawer, cash, and credit card information transactions for the shift.
• Takes and records advance reservations accurately and confirms requests.
• Maintain a clean and organized lobby and front desk area, including restocking coffee and amenities.

• Experience in other hotels or a comparable service industry dealing with customers.
• Bilingual in any language is a plus.
• Applicants with no experience are encouraged to apply.