Customer Care Representative

Customer Care Representative (JN - Buford, Georgia

Salary: USD
19.5 - USD
19.5 per hour

Ultimate Staffing is currently looking for a Customer Care Representative who thrives in a fast-paced environment, enjoys helping customers, and takes pride in providing outstanding service from start to finish.

In this role, you'll serve as a trusted resource for customers, dealers, and internal partners by providing timely support, resolving inquiries, and ensuring a seamless customer experience throughout the order lifecycle. If you're customer-focused, detail-oriented, and eager to grow your career with a collaborative team, we'd love to hear from you.

• Temp to hire opportunity in Buford, GA
• Pay rate $19.50
• Fully onsite in Buford, GA
• Looking to start ASAP

Duties:

Customer Support & Relationship Management

• Respond promptly and professionally to customer inquiries via phone and email.
• Build positive relationships with customers, dealers, territory managers, and internal teams.
• Research, troubleshoot, and resolve customer concerns while maintaining high service standards.
• Escalate unresolved issues appropriately to ensure timely resolution.

Order & Account Management

• Process customer orders, demo requests, returns, credits, warranty claims, and replacement orders.
• Review order status and provide accurate updates to customers and internal stakeholders.
• Submit order changes, cancellations, and addendums while maintaining data accuracy.
• Track shipments and proactively communicate status updates.

Product & System Expertise

• Develop a strong understanding of company products, pricing, and customer solutions.
• Utilize company systems, including electronic catalogs, the corporate website, and AS400.
• Verify inventory availability and provide product recommendations and information.

Performance & Continuous Improvement

• Meet established response-time and customer service metrics.
• Maintain an open issue log and follow through on outstanding customer requests.
• Review daily operational reports and identify opportunities to improve service.
• Participate in team meetings, training programs, and ongoing professional development.
• Partner closely with Customer Care Supervisors, Leads, Distribution Center Services, Dealers, and Territory Managers.
• Contribute to a positive, collaborative, and customer-first culture.
• Support special projects and additional responsibilities as assigned.

Required Qualifications

• High School Diploma or GED equivalent.
• 1+ years of customer service, administrative, call center, sales support, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to learn new systems and processes quickly.

Preferred Skills

• Experience supporting customers via phone and email.
• Familiarity with AS400 /order management, inventory, or ERP systems.
• Experience working with dealers, distributors, or business customers.
• Demonstrated ability to provide exceptional customer service and build strong relationships.

What Success Looks Like:
The ideal candidate:

• Delivers a positive and professional customer experience in every interaction.
• Responds quickly and accurately to customer requests.
• Takes ownership of issues and follows through to resolution.
• Collaborates effectively across departments.
• Consistently meets service-level expectations and performance goals.