Telecommunicator II - Buford GA

Job Details

Job Location:

Buford GA 30518 - AMS
- Buford, GA 30518

Position Type:
Full Time

Job Shift: Any

Purpose:

The purpose of this job description is to outline the Telecommunicator I and Telecommunicator II duties related to operating within the Med Comm Division of Amerimed EMS and Quik Medic.

Amerimed is a fast-growing Emergency Medical and physician-level house call service, with a very diverse work area. The communications center receives, and dispatches calls for service in multiple states, handling hundreds of calls a day. The Telecommunicator I and Telecommunicator II will operate within the assigned dispatch area. He or she will ensure coordinated responses for our customers.

Under direction from the Senior Telecommunications Officer, these positions perform work to ensure efficient and coordinated response and proper customer service for all of Med Comm customers which include all callers and all that we dispatch. Under limited, but precise direction, these positions perform work of moderate difficulty in the dispatch and call taking operations of the telephone and radio within the communications center.

Duties include day-to-day call taking responsibilities for Telecommunicator I positions and day-to-day radio dispatching operations for Telecommunicator II positions. The following duties are normal and required for these positions. The omission of specific duties and responsibilities does not exclude them from these position descriptions. These positions are listed together as the newly hired full-time Telecommunicator is trained for both duties but there is a need for separation as newly hired part-time Telecommunicator may opt to perform only in a Telecommunicator I function .

Other duties may be required and assigned by the Med Comm Assistant Manager with approval or from the Med Comm Manager as necessary. Essential daily functions are as follows:

• Telecommunicator I Trained to perform inbound call taking and outbound specialty calls.
• Telecommunicator II Trained as Telecommunicator I as well as trained in radio dispatching on all positions.

• When call taking, the Telecommunicator I operating as a Call Taker only or also as an Outbound Specialist is responsible for proper operation of telephone system including handling incoming requests for emergency and non-emergency ambulance service in a fast, courteous, and professional manner; obtaining all pertinent information needed for service. Logging all information properly. Accuracy is paramount. The Telecommunicator I should handle all requests with accuracy, taking messages, dropping calls to the correct board, entering information, relaying ETAs to facilities and forwarding callers to other departments when needed.
  
  The Telecommunicator I must be able to prioritize service based on nature of need and information obtained. When operating as an Outbound Specialist, they are responsible for making outbound calls to facilities to update facilities with various information, again accuracy is paramount and all communications must be documented thoroughly.
• When dispatching, the Telecommunicator II is responsible for all listed above in the proper operation of the telephone system along with the two-way radio and paging systems, including dispatch of EMS units in both emergency and non-emergency nature, calculating ETAs etc. The Telecommunicator II must receive, process, and relay all pertinent information from patient to crew and work to help ensure safety of patient and crew.
  
  The Telecommunicator II is responsible for determination of what equipment and personnel should be utilized based on information received; consultation with field supervisors and management to ensure efficiency; aiding as quickly as possible. This position also requires proper logging of all interaction with all Operational units so that legal records are accurate.
• For any position in Med Comm, the staff should make record of all processing in the CAD system for future reference; accuracy for…