Telecommunication Supervisor - Buford GA

Job Details

Job Details

Job Location:

Buford GA 30518 - AMS - Buford, GA 30518

Position Type:
Full Time

Job Shift: Any Position

Description:

Amerimed is a fast-growing Emergency Medical and physician-level house call service, with a very diverse work area. The communications center receives, and dispatches calls for service in multiple states, handling hundreds of calls a day. The Telecommunications Supervisor will oversee the assigned California rotation within the assigned dispatch area. He or she will ensure Telecommunicators have supervision needed to ensure efficient and coordinated responses for our customers.

Under limited direction from the Med Comm Assistant Manager, this position performs work to assist the Med Comm Assistant Manager and Med Comm Manager to ensure efficient and coordinated response and proper customer service for all of Med Comm customers which include all callers and all that we dispatch. Under limited, but precise direction, this position also performs work of moderate difficulty in the operations of the telephone and radio within the communications center while also assisting with Training new hires, overseeing dispatch staff, and aiding with overseeing functions within the operation of the communications center.

Each Telecommunications Supervisor may complete basic functions needed to ensure operations continue in the absence of the Med Comm Assistant Manager and Med Comm Manager.

Duties include aid in management of communications operations through subordinate staff. This position will aid with all functions needed for day-to-day dispatching operations. The following duties are normal for this position. The omission of specific duties and responsibilities does not exclude them from this position description. Other duties may be required and assigned by the Med Comm Assistant Manager with approval or from the Med Comm Manager as necessary.

Essential daily functions are as follows:

All duties listed within Senior Telecommunications Officer, Outbound Specialist, System Status Controller, Telecommunicator I and Telecommunicator II in addition to:

• The Telecommunications Supervisor will position at any open position and may be positioned center room when such arrangement allows. He or she should roam the dispatching area regularly to monitor all operations.
• Daily Communications Center operations which include call intake, outbound call, and dispatching duties.
• Managing all functions of Med Comm dispatch areas which includes but is not limited to:
  • Assistance with training both new and existing dispatch staff.
  • Assistance with scheduling needs, ensuring all positions are manned and the Communications Center is always staffed as it should be for optimal operation.
  • Monitoring all equipment and reporting problems correctly, troubleshooting, restarting problems and enacting backups as needed.
  • Assistance with policy and procedure development, enactment, and enforcement.
  • Performing daily quality assurance checks on all handled by his or her shift.
  • Completion of required reports in an accurate manner.
  • Ensuring all end of shift and beginning shift duties are always completed by staff to include proper pass‑on.
  • Working as a Telecommunications Officer in any vacant position within dispatch that is needed.
  • Participating in on-call and covering for other shifts.
  • Conducting progressive discipline, following policy as needed and not allowing things to worsen without proper attention, direction and correction being given.
• The Telecommunications Supervisor will always perform / appear with professionalism in mind as they are the vital communications link. They will lead by example in all facets of their performance.
• The Telecommunications Supervisor will aid the Med Comm Assistant Manager and Med Comm Manager with administrative needs as requested, this includes aiding with interviews and other meetings as needed.
• The Telecommunications Supervisor reports directly to the Med Comm Assistant Manager as the next in their Chain of Command, at no time should the Supervisor jump that chain of command unless there is a problem…