Order Entry Representative ​/ Customer Service

Customer Care Representative

We are hiring a Customer Care Representative to support order entry and customer care operations at a busy distribution center in Buford, GA. This role is ideal for someone who is detail-oriented, organized, and comfortable working with multiple order formats and internal systems. You will play a key role in ensuring purchase orders are accurate, complete, and released on time.

• Enter and process commercial purchase orders.
• Review, proof, and verify orders for accuracy.
• Process orders received via XML, EDI, SIF, and PDF formats.
• Navigate AS400 and other internal systems.
• Coordinate with internal teams to ensure specialty and key accounts are entered correctly.
• Perform final quality assurance checks prior to releasing orders into production.
• Revise or cancel purchase orders prior to release as needed.
• Communicate with internal review teams regarding order holds, approvals, or deposits.
• File and maintain documentation according to established procedures.
• Complete ongoing training and perform additional duties as assigned.

• High school diploma or GED (or equivalent experience).
• Previous data entry, order processing, or customer care experience preferred.
• Strong attention to detail and accuracy.
• Clear written and verbal communication skills.
• Basic math skills, including percentages and calculations.
• Ability to analyze information and resolve issues.
• Proficiency in Microsoft Office (Excel, Word).