Customer Service Representative

Customer Service Representative (BH-72482)

Location Buford, United States Sector Call Centre & Customer Service Salary $19.00 to $20.00 per hour

Customer Service Representative - Contract To Hire
A contract manufacturing company islooking for a dedicated Customer Service Representative in the Buford, GA area. This company is known for its commitment to customer satisfaction and has a strong reputation in the industry.
Shift of the Customer Service Representative:
There are 2 openings for this position.
Monday – Friday, 9:00 AM – 6:00 PM
Monday – Friday, 8:00 AM - 5:00 PM
Pay Rate/Salary of the Customer Service Representative:
$19.00 - $20.00 per hour
Responsibilities of the Customer Service Representative:

• Answer incoming customer calls and emails in a timely, professional manner
• De-escalate calls and resolve customer complaints effectively and empathetically
• Provide updates on repair status, shipping details, and order information
• Work collaboratively with internal departments to resolve customer concerns
• Maintain accurate records of customer interactions and service issues

• High school diploma or equivalent (required);
  Associate’s or Bachelor’s degree preferred
• 3+ years of customer service experience, preferably in a call center or technical environment
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-pressure or escalated situations
• Excellent time management and organizational skills