Customer Account Representative

Customer Account Representative

Buford, GA | Fully Onsite | $19.00 - $19.50 per Hour

Are you a customer-focused professional who enjoys building relationships, solving problems, and providing exceptional service? We're seeking a Customer Account Representative to support a growing organization in Buford, GA.

This role is ideal for someone who thrives in a fast-paced environment, enjoys taking ownership of customer needs, and takes pride in delivering a seamless experience from order placement to issue resolution. You'll work closely with customers, dealers, and internal teams to ensure inquiries are handled promptly and accurately while maintaining a high level of professionalism and service.

• Stable, full-time opportunity with a respected organization
• Collaborative and team-oriented work environment
• Variety in your day with customer support, order management, and problem-solving responsibilities
• Opportunity to develop product knowledge and customer relationship skills
• Make a direct impact on customer satisfaction and business success

As a Customer Account Representative, you'll serve as a key point of contact for customers and dealer partners by:

• Responding to customer calls, emails, and inquiries in a timely and professional manner
• Providing accurate product information and support using company resources, catalogs, and website tools
• Managing order status requests and electronic order inquiries
• Processing returns, credits, factory chargebacks, and return authorizations
• Coordinating order changes, cancellations, and updates
• Researching and resolving customer concerns with a sense of urgency
• Initiating and monitoring freight claims
• Scheduling factory shipments and drop deliveries
• Supporting dealer partners and internal teams with customer service needs
• Assisting customers visiting the showroom when needed
• Helping maintain inventory and literature materials
• Monitoring stock levels and communicating important updates
• Maintaining accurate records and ensuring customer information is properly documented

• High School Diploma or GED
• Strong communication skills, both written and verbal
• Excellent attention to detail and organizational skills
• Ability to prioritize multiple tasks and adapt to changing business needs
• Strong problem-solving abilities and customer-focused mindset
• Proficiency with Microsoft Office and general computer systems
• Ability to pass a pre-employment background check and drug screen

• 1-2 years of customer account management, customer service, retail support, inside sales support, or order management experience
• Experience working with ERP systems such as AS400
• Previous experience supporting customers in a product-based, showroom, retail, manufacturing, or distribution environment

You may be a great fit if you:

• Enjoy helping customers and building positive relationships
• Take pride in accuracy and attention to detail
• Stay organized while managing multiple priorities
• Communicate professionally and confidently with customers and colleagues
• Proactively solve problems and follow through on commitments
• Thrive in a collaborative team environment
• Bring a positive attitude and willingness to learn

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.