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Client Services Specialist
Job in
Buford, Gwinnett County, Georgia, 30518, USA
Listed on 2026-09-09
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Provide customer service and support for Wholesale CPD accounts through email and call-center activities
- Manage and maintain front-end custom client websites and back-end reporting and analytical tools
- Launch, monitor, and maintain high levels of customer web-to-print satisfaction
- Function as the day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams, including RPC, NAR, Outsource Services, and third-party partners
- Partner with CPD’s RPC to identify outsourced and warehoused products and trends associated with transitioning to in-house digital production
- Provide custom reporting and basic performance analytics for program accounts
- Associate's degree or equivalent experience
- Business area of study
- Minimum 2 years of experience
- Minimum 3-year Sales or Customer Service Experience
- Proficiency in MS Office applications
- Proficiency in industry standard web browsers and Intranet applications such as the Store Portal
- Data entry
- 10-key by touch
- Email, IM, and Microsoft Suite preferred (Word, Excel)
- Proper grammar, spelling, pronunciation, and punctuation
- Ability to manage multiple priorities accurately
- Professional, conscientious, tolerant, patient, organized, and team player attributes
Demonstrates expertise in customer service and support for Wholesale accounts, with strong capabilities in managing client websites and providing performance analytics. Proficient in MS Office applications and skilled in data entry and communication.
Highest-signal resume keywords- Customer Service Experience
- Data Entry
- MS Office Proficiency
- Web-to-Print Satisfaction Management
- Performance Analytics
- Data Entry
- 10-Key By Touch
- Performance Analytics
- Web-to-Print Management
- Email Communication
- Organized
- Team Player
- Conscientious
- Patient
- Tolerant
- Associate's Degree
- Wholesale Accounts
- Customer Support
- Service Delivery Teams
- Outsourced Products
- Digital Production
- MS Office Applications
- Store Portal
- Intranet Applications
- Instant Messaging
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