Bilingual Service Customer Care Coordinator

Bilingual Service Customer Care Coordinator

Autosphere | Buford, GA

Full-Time | Monday-Friday, 8:00 AM–6:00 PM

Starting Pay: $16.00/hour

Autosphere is a fast-growing independent automotive dealership in Buford, GA. As we continue to grow, we're building a service operation centered around communication, accountability, efficiency, teamwork, and an exceptional customer experience.

We're looking for a Bilingual Service Customer Care Coordinator to join our service team and work directly alongside our Service Manager.

This is an excellent opportunity for someone who is organized, great with people, comfortable with technology, and wants an opportunity to grow within the automotive industry.

Automotive experience is a plus, but we're willing to train the right candidate.

Your primary responsibility is simple:
keep our customers informed, organized, and taken care of throughout their service experience.

Daily responsibilities include:

• Make proactive outbound calls, texts, and emails to customers regarding vehicle status and service updates
• Perform customer check-ins and follow-ups throughout the repair process
• Help ensure customers never feel forgotten or have to repeatedly call for an update
• Communicate professionally and empathetically with customers experiencing vehicle concerns
• Assist with inbound customer communications as needed
• Document all customer conversations and activity accurately
• Learn and utilize Tekmetric
  , our shop management software
• Learn and utilize Drive Centric
  , our customer relationship management (CRM) platform
• Coordinate closely with the Service Manager, service advisors, technicians, and other departments
• Help schedule appointments and organize customer follow-ups
• Maintain accurate customer records and open-case follow-up
• Identify communication issues before they become customer escalations
• Help create a smooth, professional customer experience from check-in through completion

You may be a great fit if you are:

• Bilingual in English and Spanish
• Well-spoken and confident communicating by phone, text, email, and in person
• Friendly, professional, patient, and empathetic
• Highly organized and detail-oriented
• Comfortable working on a computer throughout the day
• Able to learn new software quickly
• Comfortable managing multiple customer conversations and tasks simultaneously
• Proactive instead of waiting to be told what needs to happen
• Dependable and accountable
• Comfortable working in a fast-paced environment
• A strong team player who communicates well internally
• Interested in learning and growing within the automotive industry

Automotive dealership, repair shop, service advisor, warranty, or automotive customer service experience is a plus, but not required
.

We're willing to train someone with the right attitude, communication skills, work ethic, and ability to learn.

Experience in hospitality, customer service, call centers, property management, banking, medical offices, retail management, or other high-volume customer-facing environments can also translate very well into this position.

Starting Pay: $16.00 per hour

At Autosphere, we believe performance should create opportunity.

This position includes a 90-day performance review
, with the opportunity to increase to $17.00-$18.00 per hour based on demonstrated performance in:

• Customer communication and follow-up
• Reliability and attendance
• Organization and attention to detail
• Tekmetric and Drive Centric proficiency
• Teamwork and internal communication
• Overall performance and ownership of the role

For the right person, this position can also create a path toward additional responsibility and future advancement within our service operation.

Monday-Friday: 8:00 AM–6:00 PM

Occasional…