Customer Service & Order Processing Specialist

Description

Our client, a growing manufacturer and distributor, is seeking a Customer Service & Order Processing Specialist to support customer order management. This role is ideal for candidates with experience in order entry, order processing, customer service, customer support, logistics, inventory management, supply chain, inside sales support, or account coordination. The ideal candidate is highly detail-oriented and enjoys managing the full order lifecycle, from purchase order entry and inventory verification to shipment tracking and customer communication.

Experience with SAP, ERP systems, freight coordination, invoicing, and order management is highly preferred.

Responsibilities

+ Process and enter customer orders accurately

+ Verify order details including quantities, pricing, serial numbers, inventory availability, and delivery requirements

+ Manage order processing, order tracking, order status updates, and customer order fulfillment

+ Coordinate with warehouse, shipping, logistics, and operations teams to ensure on-time delivery

+ Generate sales orders, invoices, credit memos, Bills of Lading (BOLs), and shipping documentation

+ Provide customers with inventory availability, shipment tracking, freight quotes, and delivery updates

+ Assist with freight claims, returns, shipping discrepancies, and customer issue resolution

+ Maintain accurate customer, inventory, and order management records

+ Support customer accounts through professional phone and email communication

+ Partner with internal departments to deliver exceptional customer service and operational support

Requirements

Requirements

+ 1-3 years of experience in order entry, order processing, customer service, customer support, logistics coordination, sales support, inventory control, or supply chain operations

+ Strong attention to detail with the ability to accurately process complex orders

+ Experience working with SAP, ERP systems, order management software, or inventory management systems preferred

+ Knowledge of shipping, logistics, freight coordination, invoicing, and customer account support

+ Strong data entry, administrative, and organizational skills

+ Proficiency in Microsoft Office, including Excel and Outlook

+ Excellent communication, problem-solving, and customer relationship management skills

+ Ability to multitask and thrive in a fast-paced distribution, manufacturing, or logistics environment

+ Experience supporting customers, sales teams, warehouse operations, or supply chain functions is highly desired

Schedule:

Monday-Friday, 8:30 AM-5:00 PM

Work Environment:
Onsite, casual dress, free parking

Employment Type:

Contract-to-Hire

Talent Match®

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