Customer Service & Order Processing Specialist Buford, Georgia | Robert Half

Customer Service & Order Processing Specialist

Our client, a growing manufacturer and distributor, is seeking a Customer Service & Order Processing Specialist to support customer order management. This role is ideal for candidates with experience in order entry, order processing, customer service, customer support, logistics, inventory management, supply chain, inside sales support, or account coordination. The ideal candidate is highly detail-oriented and enjoys managing the full order lifecycle, from purchase order entry and inventory verification to shipment tracking and customer communication.

Experience with SAP, ERP systems, freight coordination, invoicing, and order management is highly preferred.

Responsibilities

• Process and enter customer orders accurately
• Verify order details including quantities, pricing, serial numbers, inventory availability, and delivery requirements
• Manage order processing, order tracking, order status updates, and customer order fulfillment
• Coordinate with warehouse, shipping, logistics, and operations teams to ensure on-time delivery
• Generate sales orders, invoices, credit memos, Bills of Lading (BOLs), and shipping documentation
• Provide customers with inventory availability, shipment tracking, freight quotes, and delivery updates
• Assist with freight claims, returns, shipping discrepancies, and customer issue resolution
• Maintain accurate customer, inventory, and order management records
• Support customer accounts through professional phone and email communication
• Partner with internal departments to deliver exceptional customer service and operational support