Receptionist, Entertainment & Gaming

Job Description

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

• Anticipates and responds to guests in a friendly and positive manner with a sense of urgency.
• Assists with guest recovery and notifies manager to ensure positive experiences.
• Communicates clearly and professionally while interacting enthusiastically with guests and fellow co‑workers.
• Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments.
• Attends all required department and company meetings and training sessions.
• Knowledgeable of facility emergency procedures.
• Performs opening, running and closing department duties as assigned.
• Welcome visitors by greeting them in person, email or the telephone.
• Answer the telephone within the 2‑ring guideline and follow up on any calls missed.
• Check, respond and disperse any voicemails or messages received to the appropriate persons.
• Communicate and screen calls for department manager and other Andretti management personnel.
• Maintain office security by following safety procedures and controlling access to reception desk.
• Perform clerical receptionist duties such as filing, faxing, photocopying and transcribing.
• Receive and sort daily mail and deliveries.
• Create and run documents using any Microsoft Office Suite application.
• Observe, instruct and monitor guests for safety and guideline adherence.
• Maintain a clean and safe work area in compliance with Andretti Indoor Karting & Games policies and procedures.
• Be aware and knowledgeable of facility emergency procedures.
• Perform opening, running and closing department duties as assigned.
• Prior guest service or hospitality experience is preferred.

1+ year prior guest service experience required, preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, guest focused and ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent.
• The desire and ability to be pleasant, upbeat and sociable throughout the workday.
• Be able to work a varied schedule to include days, nights, holidays and weekends.

• Performs functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 30 lbs.
• Some positions require working in extreme temperatures.
• Walk or stand for long periods of time.
• Desire and ability to smile throughout shift.

• Competitive pay and 401(k) with company match.
• Opportunities for career growth and promotion from entry level positions.

We are an equal opportunity employer.