Patient Services Representative (Medical Receptionist)- Buford

Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose. Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

• LIFE-Work Balance & Flexible
  
  Schedule:
  
  Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits:
  Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays:
  Recharge and take care of yourself
• 401K with Company Match:
  Plan for your future
• Wellness Support:
  Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth:
  Leadership opportunities & professional development
• Perform other duties as assigned

• Warm Welcome:
  Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation:
  Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification:
  Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility:
  Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support:
  Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance:
  Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• and patient result trackers.
• Travel Requirement:
  Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.

• Education:
  
  High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience:
  
  1+ year of experience in a medical office or healthcare setting preferred
• Skills:
  
  Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical
  
  Skills:
  
  Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility:
  Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, and be part of something bigger!