Regional Director of Operations

Position: Regional Director of Operations

Location: Buford, GA

Job : 391

# of Openings:1

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change.

If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our Team!

The Regional Director of Operations is responsible for overseeing the operational performance of multiple hotel properties within a designated region. This role involves implementing company standards, optimizing operational efficiency, and ensuring exceptional guest experiences across all locations.

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!

The Regional Director of Operations directs and monitors all short and long- term performance objectives and strategic planning initiatives for a specific portfolio of hotels. The RDO is responsible for the effective operational management of the hotels so that they achieve and exceed their forecasted revenue goals and guest satisfaction targets. Working in close partnership with the Management, the RDO will provide leadership for all hotels in their region, motivating managers and employees, to carry out the mission.

The Regional Director of Operations is accountable for directing and coordinating the resources, tasks, requirements, systems, and processes related to the day-to-day operations of the hotels, for creating an energized and positive work environment that results in the delivery of exceptional guest service, and for identifying opportunities for further efficiencies.

• Guide and direct hotel management in development, production, promotion, and financial aspects of the company’s services within assigned region.
• Work in conjunction with the General Managers to actively manage key property issues.
• Review individual hotel’s performance to analyze results in implement improvement where appropriate.
• Assist in the development of meaningful, achievable hotel budgets and other short and long-term strategic hotel goals.
• Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest service expectations.
• Identify and pinpoint opportunities/areas needing to be re-engineered, reorganized, restructured, downsized, or eliminated.
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
• Review and address guest feedback with hotel managers to achieve positive outcomes and high levels of customer satisfaction.
• Understand the strengths and weaknesses of the competition and find opportunities for the hotels to exceed the competition.
• Hold regular briefings and communication meetings with the General Managers and other senior staff to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality.
• Review, analyze, and respond to performance metrics/data received from various reporting systems.
• Read, analyze, and interpret documents including financial reports such as P&L’s, balance sheets, general ledgers, and legal documents such as hotel contracts.
• Aid in preparation of financial forecasting, budgeting, and other strategic planning initiatives.
• Ensure all brand standards are in place and help to implement any new or updated brand initiatives as needed.
• Track QA/brand visits and inspections and achieve outstanding results.
• Proactively maintain positive relationships with major brand…