Event Service Manager

Overview

The Event Manager is a key position responsible for detailing, servicing, and planning for weddings and group meetings in collaboration with key departments to achieve profitability and guest satisfaction. The successful candidate will be creative, a problem solver, a team player who is open to learning and leading by example, and who responds professionally and courteously to guests and team members.

The position includes managing group room blocks with a seamless turnover from sales.

• Create an atmosphere in all event management operation areas that meet or exceed guest expectations
• Set a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels
• Respond to and handle guest problems and complaints
• Strive to improve service performance
• Attend and participate in all pertinent meetings
• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction
• Participate in the re-booking of repeat business by maintaining long-term client relationships
• Comfortable with hotel site inspections and client presentations
• Provide excellent creative set-ups, menus, and functions for groups
• Demonstrate knowledge of Delphi / Amadeus / Salesforce; OPERA knowledge is a plus
• Monitor group room blocks and pick up for forecasting and contributing to overall guest room sales efficiency
• Generate detailed resumes for the operating departments
• Work with outside vendors to ensure client satisfaction for all events and groups
• Comply with attendance rules and be available to work on a regular basis, including weekends and holidays
• Perform any other job-related duties as assigned
• Ability to work effectively under time constraints and deadlines
• Demonstrate effective verbal and written communication skills and adapt communication style to different audiences
• Handle financial elements such as prepayment according to established procedures
• Work closely with Sales teams to build relationships with area businesses to support revenue goals
• Coordinate and communicate with third-party vendors on scope of work, delivery schedules, product installation, and teardowns
• Actively participate in department events such as Quarterly Showcase and Tasting events
• Demonstrate internal drive and dedication to guests and the organization by being engaged and productive
• Maintain a working knowledge of the marketplace and collaboratively build best practices for the resort's success
• Possess strong organizational skills and attention to detail to coordinate with other departments and managers
• Availability to work when events are happening (weekends, nights, and holidays)
• Ability to work independently and cross-functionally to achieve goals
• Ability to thrive in a multi-tasked and fast-paced environment

To perform this role successfully, an individual must be able to carry out each essential duty effectively. The requirements reflect the knowledge, skills, and abilities needed for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent experience
• 3+ years experience as a Catering/Event Manager in a high-end catering environment