Technology Consultant – SAP & AI

Duration: 3–6 months (with potential extension)

Compensation: Competitive, based on experience

We are seeking a Contract Technology Consultant with strong expertise in SAP systems and applied AI solutions to help modernize and optimize our business technology processes. This role includes evaluating and implementing AI-assisted process, phone and communication solutions to improve call handling, customer experience and internal efficiency.

The ideal consultant is hands-on, practical, and business-minded—someone who can bridge the gap between operations, IT, and leadership while delivering real, measurable improvements.

• Evaluate the existing SAP environment and business workflows to identify optimization opportunities
• Configure, customize, and enhance SAP modules, reports, integrations, and automations
• Identify, recommend, and integrate AI-driven process, phone and communication solutions
  , including:
• AI call assistants or virtual receptionists
• Call routing, transcription, summarization, and sentiment analysis
• AI tools to support customer service, sales, and call center efficiency
• Implement AI solutions that assist with inbound and outbound calls, customer inquiries, and internal communications
• Recommend and deploy tools for process automation, workflow optimization, and system integration
• Collaborate with internal stakeholders to translate business needs into technical solutions
• Develop documentation, SOPs, and training materials for implemented systems
• Provide guidance on best practices for system scalability, data integrity, security, and compliance

• Proven experience as a Technology Consultant, Systems Consultant, or SAP Consultant
• Strong working knowledge of SAP (ERP/CRM configuration, workflows, reporting, integrations, or customization)
• Hands-on experience implementing or advising on AI solutions
  , including automation and AI-assisted communication tools
• Experience integrating AI-powered phone systems, call center tools, or customer communication platforms
• Ability to analyze existing processes and recommend scalable, cost-effective improvements
• Strong communication skills with both technical and non-technical stakeholders
• Experience working in a contract or project-based consulting role

• Experience with ERP/CRM optimization, system migrations, or digital transformation projects
• Familiarity with AI platforms, voice AI, automation tools, or low-code/no-code solutions
• Experience supporting call centers, customer service teams, sales teams, or operations-heavy environments
• Prior experience training internal teams and creating technical documentation