Associate Product Manager

Delaney Hardware delivers proven lock and door solutions that protect people and assets at home, at work, and in communities around the world. We can provide businesses and consumers with high-security safe locks and locking systems, high-quality door hardware and fixtures, commercial-grade steel doors and frames, as well as multi-family and commercial security solutions.??

Our unique portfolio of lock and door solution brands serves a wide range of our customers' security needs across industries and applications. Together, we are on a mission to make the world more secure today and in the future.?

Job Summary:

The Associate Product Manager (APM) is responsible for the effective technical communication, resolution, and continuous improvements with Delaney Hardware customers and products. The APM team member will also support in technical and instruction writings for internal and external publications. This can include product installation manuals, operating manuals, and troubleshooting guides. The ideal candidate will have the ability to quickly grasp simplistic to complex products within the company's product portfolio.

This position reports directly to the Director of Product Management.

Requirements

Responsibilities:

Product Development Support:

• Assist in translating product requirements into detailed specifications and user stories.

• Collaborate with supply chain and marketing teams to ensure timely delivery of product features.

• Participate in sprint planning, backlog grooming, and stand-ups to track progress and address roadblocks.

Market and User Research:

• Conduct user research and gather feedback to identify new products, product improvements and new opportunities.

• Assist in competitor analysis and market research to keep the product aligned with industry trends.

Cross-functional Collaboration:

• Work closely with cross-functional teams including customer service, supply chain, sales, and marketing to ensure product alignment with business goals.

• Coordinate with stakeholders to gather and prioritize product requirements.

Product Roadmap Execution:

• Help maintain and prioritize the product backlog in alignment with the product roadmap and business objectives.

• Assist in defining and tracking key performance indicators (KPIs) to measure product success.

Technical Documentation:

• Create and maintain technical documentation, including product specifications, manuals and user guides.

• Ensure clear communication of technical concepts to both technical and non-technical stakeholders.

Product Launch Support:

• Support product launches by coordinating with marketing, sales, and customer support teams.

• Assist in creating product training materials and conducting internal product demos.

• Customer Support and Issue Resolution:

• Collaborate with customer support teams to address technical issues and gather customer feedback.

• Assist in prioritizing and resolving product-related issues and feature requests.

Continuous Improvement:

• Continuously evaluate product processes and tools, recommending and implementing improvements as needed.

• Stay up to date with emerging technologies and industry trends to inform product strategy.

Knowledge/Skills/Abilities:

• Strong problem solving and high customer satisfaction ratings.

• Able to get hands on with con

• Excellent organizational, analytical, and problem-solving skills.

• Thorough understanding of company practices, processes and reporting requirements.

• Experience working with technical products both stand alone and interconnected.

• Excellent verbal and written communication skills.

• Proficient with Microsoft Office Suite or related software.

• Experience with Net Suite a plus.

Minimum Requirements:

• Minimum of 2 years' experience in Product Management, Product Marketing, or Customer Service. Experience in the door hardware or construction industry is a plus.

• Intermediate level of skill in Microsoft Office, specifically in Excel, Word, and Outlook

• Utilization of CRM system and experience with Net Suite is preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 40 pounds at times.

Delaney Hardware…