IT Infrastructure Engineer – Security Operations Center

Current Corporate Openings

Position: GSOC IT Operations Engineer

Location: Buford, GA

Job : 327

# of Openings: 0

Job Title: GSOC IT Operations Engineer

Home Department: Corporate

Reports To: Information Technology Manager

General Description: The GSOC IT Operations Engineer is responsible for providing hands‑on technical support and operational reliability for systems that enable our Global Security Operations Center (GSOC). This role supports critical infrastructure including video walls, building security systems, network infrastructure, workstations, and cloud‑based applications. The engineer ensures high availability, rapid incident response, and seamless integration across security and IT platforms in a 24/7 operational environment.

Position Responsibilities and Expectations:

• On‑call work may be required, including coverage for nights, weekends, and holidays.
• Provide technical support, monitoring, and maintenance of all GSOC technology.
• Video walls, displays, controllers, and associated equipment.
• Operator workstations, monitors, and peripherals.
• Manage, administer, and troubleshoot network infrastructure, with a strong emphasis on:
• Design and implementation of site‑to‑site VPNs across multiple locations, ensuring secure and reliable connectivity.
• Monitor and troubleshoot VPN tunnels, firewall policies, and network performance using Fortinet tools and logs.
• Collaborate with cross‑functional teams to support network infrastructure needs for new projects and deployments.
• Collaborate with software vendors to support software issues, upgrade, and feature implementations.
• Respond to and resolve outages and performance issues in a timely manner.
• Monitor system health, respond to alerts, and participate in incident response and root‑cause analysis.
• Create and maintain technical documentation, runbooks, and standard operating procedures for all GSOC systems.
• Provide software support and maintenance of building security systems, including video surveillance and access control. To include management of building access.

• 401(K) Savings Plan
• Medical Insurance
• Vision Care Insurance
• Short Term Disability
• Life Insurance
• Long‑Term Disability
• Wellness Program
• Personal Enrichment Program
• Tuition Assistance Program
• Home Computer Program
• Accredited College Tuition for Dependent Children
• ADI Purchasing Power
• Annual Physicals
• Referral Bonus Program
• Employee-Owner Bonus Program
• Employee Stock Ownership Plan (ESOP) after 1 year
• 401(k) or Roth Savings Plan after 1 year of service
• Flex Spending Accounts
• Paid Maternity (12 weeks) and paid Paternity (2 weeks) leave
• Annual Christmas bonus based on years of service
• Travel per diem, company vehicle, or monthly vehicle allowance in accordance with company policy
• Company provided logo shirts, coat, and hat. Boot and trouser allowance for field personnel.
• Birthday Off With Pay
• Holiday Pay
• Paid Vacation Time Off (amount of vacation time increases each year)
• Adi Purchasing Power
• Training Certificates
• Flu Shots & Annual Physicals
• Accredited College Tuition Assistance for Dependent Children
• Home Computer Program
• Tuition Assistance Program
• National Guard/Reserve Duty

A. Education

• BS Degree in Information Technology, Network Engineering, Cybersecurity or equivalent preferred.
• Fortinet NSE Certification:
  Network Security Associate or higher.
• Other IT Certifications a plus:
  Networking (CCNA, CCNP, CCIE), Microsoft (MCSE), CompTIA (Security+, Network+)

B. Experience

• 3+ years of experience in IT systems or operations support, preferably in security operations, NOC, or GSOC environments.
• Advanced network configuration and troubleshooting.
• Experience supporting 24/7 operations or shift‑based environments.
• Proven experience managing Fortinet firewalls in enterprise environments, to include strong knowledge of Forti Manager & Forti Analyzer.
• Strong understanding of VPN technologies, including IPsec and SSL VPNs.
• Experience supporting video wall systems or large‑format AV/display technologies.
• Solid understanding of Windows‑based workstations and enterprise endpoint support.
• Experience supporting cloud‑based applications.
• Strong troubleshooting skills across hardware, software, and network layers.
• Experience working…