Tier 2 / Tier 3 IT Technician
Job in
Buford, Gwinnett County, Georgia, 30518, USA
Listed on 2026-07-31
Listing for:
Setechnical
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Buford, GA (on-site / hybrid) Full-Time Service Desk
Tired of babysitting broken tickets and fighting with outdated tools?We’re hiring a Tier 2/3 technician who wants to work smarter, not just harder. You’ll have real responsibility, real autonomy, and real tools that actually work. This isn’t a job for someone who needs hand-holding. It’s for someone who knows what good IT looks like, and wants to be part of building it.
What You’ll Do:- Own escalated support tickets, you’re the person Tier 1s come to
- Build and deploy systems, troubleshoot weird edge cases, and resolve client issues that actually require thinking
- Manage projects: cloud migrations, network upgrades, security rollouts
- Document as you go, not as an afterthought
- Interact directly with clients who value expertise (not yelling at help desk agents)
- Help shape our stack, our standards, and how we do things
- Windows Server, Active Directory, DNS, DHCP
- RMMs and PSAs (Autotask, Ninja One, etc.)
- Firewall setup and VPNs (Watch Guard, Fortinet, SonicWALL, etc.)
- Backup and disaster recovery tools (Veeam, Acronis, etc.)
- Power Shell scripting (even if just modifying scripts, not writing from scratch)
- Bonus: exposure to Azure, Hyper‑V/VMware, VoIP, MFA solutions, and compliance frameworks
- A team that actually knows what they’re doing
- Leadership that understands IT and respects your time
- Opportunity to grow, this isn’t a dead‑end job
- Competitive pay based on what you can do, not how many years you’ve coasted
- Bureaucracy
- Managers who don’t know what DNS is
- Babysitting Tier 1s all day
- “That’s just how we’ve always done it”
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