EMT's Day Shift

Xzyon EMS, an El Paso-based IT and managed services provider, seeks a day-shift IT Support Specialist to monitor and support client infrastructure and communications systems. In this role, you'll resolve tickets, troubleshoot network and hardware issues, and escalate complex incidents to senior engineers. You'll work with in a collaborative, learning-focused team, using monitoring and remote tools to maintain uptime, security, and performance.

Ideal candidates have strong troubleshooting skills, clear client communication, and a passion for reliable, high-quality service delivery.

Responsibilities

• Provide day-shift monitoring and support for client IT and communications systems
• Respond to IT service tickets, troubleshooting hardware, network, and application issues
• Escalate complex incidents to senior engineers and collaborate on resolutions
• Monitor system performance, uptime, and alerts using standard IT tools
• Document incidents, resolutions, and system changes in IT service management platforms
• Assist with routine maintenance such as updates, patches, and backups
• Follow security, compliance, and change-management procedures
• Communicate clearly with clients, providing status updates and guidance
• Participate in an on-call rotation or extended coverage as needed
• Contribute to continuous improvement of support processes and knowledge base

Required Skills

• IT help desk support
• Network troubleshooting (TCP/IP, DNS, DHCP)
• Windows and/or Linux administration basics
• System and application monitoring tools
• Ticketing and IT service management (ITSM) systems
• Remote support tools
• Incident and problem management
• Security best practices and patching
• Documentation and knowledge base usage
• Customer service and communication