Customer Service Rep

Our Agency Support personnel maintain customer records and assist policyholders and prospects with questions and concerns. In the process of providing outstanding customer service and agency support, you’ll have opportunities to help people find the right coverage for their insurance needs! Agency Sales Representatives assist Agents with day to day tasks such as scheduling appointments, generating and processing sales leads, insurance quoting, follow up, completing applications and cross selling.

You’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.

• Administer office practices and procedures
• Schedule client appointments for agent and sales producers as requested
• Maintain information in the agency's customer database for future follow up
• Manage agency correspondence as required
• Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business

• Discuss insurance product offerings with current and potential customers
• Maintain high customer service standards to attract and retain customers
• Advise customer of claims and billing policies and procedures as needed
• Respond to inquiries, issues and complaints
• Coordinate agency prospecting through direct mail, company prospecting program and Personal Insurance Reviews
• Understand products, procedures and best practices for promoting policy growth and retention
• Attend marketing networking events with agent for community brand awareness

Qualified candidates will possess:

Outstanding customer service and people skills

Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)

Organization, prioritization, and multi‑tasking skills

Demonstrated oral and written communication skills

PC skills; experience with Windows-based computer applications a plus

Ability/desire to work in small business environment

Ability to learn American Family products, services, and computer systems

Minimum of a High School diploma or equivalent

Prior insurance experience is not required