Operations Manager - Reverse Logistics

Location:

2500 Mill Center Pky, Buford, GA, United States
Date Posted:
Jul 10, 2026
Requisition Number: 103614

• Operational Leadership & Performance:
  • Oversee daily receipt, scanning, and processing of store returns and recyclable items from Office Depot retail locations, including individual items, bulk, and boxed return inbound formats while maintaining a strong focus on KPIs, quality,
  • Utilize forecasting tools and methodologies to align labor, capacity, and resources with current and anticipated volume.
  • Monitor, analyze, and act on operational performance data (productivity, quality, utilization) to drive continuous improvement.
• Build and maintain strong relationships with internal stakeholders, external customers, and third‑party providers/carriers.
• Participate in leadership meetings, customer visits, and third‑party audits; proactively identify business opportunities and process improvements that enhance service and support growth.
• Recruit, hire, train, and develop distribution and/or transportation team members; ensure appropriate staffing and coverage to meet business needs.
• Provide day‑to‑day leadership and motivation for a small team including a lead associate, fostering a culture of accountability, engagement, and collaboration. Operate with significant independence as the senior leader within the returns section of an annex facility.
• Conduct performance reviews, ongoing coaching conversations, and salary recommendations.
• Promote open, transparent communication and ensure associates understand goals, expectations, and priorities.
• Safety, Compliance & Workplace Standards:
  • Administer training, qualification, and safety programs to ensure regulatory and company policy compliance.
  • Communicate and enforce policies, procedures, and standard work within assigned areas.
  • Ensure the physical condition of the facility and work areas supports a clean, safe, and healthy working environment.
• Maintain financial accuracy of all returns activity – reconcile reported versus actual quantities and resolve vendor discrepancies with supporting documentation.
• Identify and implement initiatives that reduce cost‑to‑serve while maintaining or improving service levels.
• Implement Lean principles and methodologies to streamline processes, eliminate waste, and improve safety, quality, and productivity.
• Lead cross‑functional teams in problem‑solving and process‑improvement initiatives; standardize best practices across the operation.
• Other Responsibilities:
  • Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

• Level of Formal
  
  Education:
  
  Bachelor’s degree or equivalent experience
• Area of Study:
  Supply Chain, Business, Engineering, Distribution Management preferred.
• Minimum Years of
  
  Experience:
  
  3
• Type of
  
  Experience:
  
  Leadership role in Distribution, Transportation, and/or Operations preferred
• Technical Competencies & Information Systems:
  Microsoft Office to include Outlook and Teams

• Experience in reverse logistics, returns processing, or vendor reconciliation strongly preferred; candidates from traditional inbound or outbound environments with returns lane exposure will be considered.
• Tech proficiency required. Must independently navigate multiple vendor portals, manage system logins, and generate accurate activity reports across platforms.
• Powered industrial truck experience preferred.
• Candidates must be comfortable working in a non‑climate‑controlled environment with continuous floor presence throughout the shift.
• Strong leadership and communication skills, with the ability to influence and align cross‑functional teams
• Deep knowledge of warehouse and/or transportation operations, procedures, and best practices
• Proven, sound decision‑making skills in a fast‑paced, metrics‑driven environment
• Demonstrated ability to lead, develop, and motivate employees to achieve operational, safety, and service goals

• English. Spanish is a plus.

• Self‑motivated, proactive, and accountable
• Collaborative team player who builds strong relationships across functions and levels
• Able to set clear…