Field Operations Manager

Field Operations Manager

The Field Operations Manager leads a nationwide team of Remote Field Technicians responsible for camera deployments, retrievals, and field support activities. This role oversees daily field operations, technician performance, deployment quality, safety compliance, fleet and inventory management, reporting, and administrative functions to ensure efficient, high-quality service delivery.

Serving as the primary operational liaison between Remote Field Technicians, Case Managers, Workflow Coordinators, Operations, and Leadership, this position drives operational excellence by resolving issues, improving processes, developing employees, and ensuring consistent service across remote field operations. The ideal candidate is an organized, proactive leader who excels at coaching employees, managing competing priorities, analyzing operational data, and fostering accountability in a fast-paced environment.

• Lead daily field operations:
  Oversee the Remote Field Technician team's day-to-day work, including camera deployments, retrievals, support activities, scheduling, workload distribution, and overall field performance. Coordinate communication across multiple departments to ensure timely service delivery.
• Supervise, coach, and develop field staff:
  Partner with the Field Technician Lead to recruit, interview, hire, onboard, train, coach, and evaluate employees. Conduct performance reviews, provide ongoing feedback, and support employee development while maintaining accountability for performance expectations.
• Monitor operational performance:
  Review daily field activities, technician productivity, KPIs, quality metrics, and operational dashboards to identify trends, improve efficiency, and maintain high-quality service standards.
• Resolve operational issues:
  Identify deployment challenges, troubleshoot field issues, collaborate with internal teams, and communicate operational updates, delays, and escalations to ensure timely resolution.
• Manage administrative operations:
  Review and approve timesheets, expense reports, travel requests, schedules, overtime, and paid time off while balancing staffing needs and operational priorities.
• Oversee equipment, inventory, and fleet operations:
  Manage camera systems, field equipment, inventory, and department vehicles to ensure assets remain properly maintained, compliant, available, and operational. Monitor GPS/telematics data to support driver safety and fleet efficiency.
• Support operational planning:
  Review referral viability and deployment feasibility, assist with resource planning, monitor operating expenses, and identify opportunities for process improvements and cost savings.
• Prepare reporting and leadership updates:
  Develop weekly, monthly, and quarterly operational reports, provide insights on technician performance, safety, inventory, fleet operations, staffing, and recommend improvements that enhance operational effectiveness.
• Resolve operational issues:
  Identify deployment challenges, troubleshoot field issues, and collaborate with internal teams to resolve operational concerns efficiently. Ensure timely communication, accurate documentation, and video upload follow-through while monitoring compliance with company policies, safety standards, and Standard Operating Procedures (SOPs) to maintain consistent, high-quality service delivery.

• Bachelor's degree in Business, Criminal Justice, Operations Management, or a related field preferred, or an equivalent combination of education and supervisory experience.
• Minimum three (3) years of leadership or supervisory experience managing remote or field-based employees.
• Demonstrated experience leading geographically dispersed teams.
• Strong organizational, analytical, and problem-solving skills.
• Experience analyzing operational metrics, KPIs, and performance data.
• Strong coaching, employee development, and leadership abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, Microsoft Teams, scheduling software, expense management systems, and other…