Wake Shop Manager

Position Summary

Wake Shop Managers are responsible for the overall performance of the Wake Shop at their One Water store. They are passionate about delighting internal and external customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions.

• Maintain neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance and increase sales.
• Establish and maintain a boating accessory and clothing order process that achieves department goals for margins by overseeing shopping processes and effectively training Wake Shop Specialists.
• Identify customer needs and fulfill them by helping customers select the best watersports and/or accessory solutions, including demonstration of proper use.
• Finalize accessory transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer.
• Build and maintain positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times and enhance dealer reputation. Resolve customer complaints or concerns in a timely manner and always look for ways to better serve customers.
• Ensure accuracy of inventory, control shrinkage and obsolescence.
• Maintain a clean, safe and environmentally friendly work environment. Stay current on legal, safety and recall information to protect all parties.
• Support the execution of successful Boat Shows, Store and Off‑site sales/customer events, including accessory sales as appropriate.
• All other duties as assigned.

• Ability to lead, motivate, and develop a sales team
• Strong communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to use a computer

• High school diploma or equivalent
• Strong knowledge of wake sports, boating equipment, and related products is preferred

• Stationary position, often standing or sitting for prolonged periods
• Repeating motions that may include wrists, hands, and fingers
• Moving about to accomplish tasks or moving from one worksite to another
• Operating motor vehicle (occasionally)
• Communicating with others to exchange information (constantly)
• Assessing the accuracy, neatness and thoroughness of the work (frequently)
• Hearing (constantly)
• Talking (constantly)
• Seeing (constantly)
• Eye/hand/foot coordination (constantly)

Work primarily involves sitting or standing with light to medium physical activity. The position operates exclusively in an indoor office environment with controlled temperatures.

One Water Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential and subject to modification to accommodate individuals with disabilities.