Wake Shop Manager

Wake Shop Manager

Wake Shop Managers are responsible for the overall performance of the Wake Shop at their One Water store. They are passionate about delighting internal and external customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions.

Duties (Most Important to Least Important)

• Maintains neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance and increase sales.
• Establish and maintain boating accessory and clothing order process that achieves department goals for margins by overseeing boating accessories purchase and return processes and effectively trains Wake Shop Specialists.
• Identifies the customer needs and fulfills them by helping customers select the best watersports and/or accessory solutions, including demonstration of their proper use.
• Finalizes accessories transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer.
• Build and maintain positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times and enhance dealer reputation. Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
• Ensures accuracy of inventory, controls shrinkage and obsolescence.
• Maintains a clean, safe and environmentally friendly work environment. Stays current on legal, safety and recall information to protect all parties.
• Supports in the execution of successful Boat Shows, Store and Off-site sales/customer events, including accessory sales as appropriate
• All other duties as assigned.

• Ability to lead, motivate, and develop a sales team
• Strong communication and interpersonal skills
• Strong organizational skills and detail oriented
• Ability to use a computer

• High school diploma or equivalent
• Strong knowledge of wake sports, boating equipment, and related products is preferred

Use the rating scale below to indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.

C=Constantly - F=Frequently - O=Occasionally - R=Rarely

(5-8 hrs. /shift) - (2-5 hrs. /shift) - (Up to 2 hrs. /shift) - (Not regular part of job)

Physical Activities

Remaining in a stationary position, often standing or sitting for prolonged periods - O
- Repeating motions that may include the wrists, hands and/or fingers - C

Moving about to accomplish tasks or moving from one worksite to another - O
- Operating motor vehicle - R

Communicating with others to exchange information - C
- Assessing the accuracy, neatness and thoroughness of the work assigned - F

Hearing - C
- Talking - C

Seeing - C
- Eye/Hand/Foot Coordination - C

Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How would you best describe the environmental demands for this position? (Check only one)

Environmental Conditions

No adverse environmental conditions expected - X
- Poor ventilation

Hazardous conditions
- Small and/or enclosed spaces

Noisy environments

How would you best describe the physical demands for this position? (Check only one)

Physical Demands

Sedentary work that primarily involves sitting/standing

Light work that includes moving objects up to 20 pounds

Medium work that includes moving objects up to 50 pounds

Heavy work that includes moving objects up to 100 pounds or more

This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)

One Water Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.