Spa Sales and Guest Service Associate

Spa Associate (Sales & Customer Service)

Looking for a role where you can build valuable sales experience, help people prioritize their wellness, and grow with a nationally recognized brand? At Hand & Stone Massage and Facial Spa, our Spa Associates are the heart of the guest experience. From welcoming clients and recommending services to helping guests commit to their wellness routines through memberships, our Spa Associates play a key role in making every visit the best hour of our client's month.

Our busiest and most rewarding shifts happen on weekends when clients are investing in their self-care. We're looking for dependable, energetic team members who enjoy connecting with people, achieving goals, and being part of a fast-paced environment.

Sunday availability is required for this position. Candidates with weekend and evening availability will have the greatest opportunity for success and growth.

What Sets Hand & Stone Apart

Growth & Earning Potential
- This role is much more than answering phones. Spa Associates are responsible for membership sales, guest retention, and creating exceptional client experiences. Top performers have opportunities to grow into Lead Spa Associate, Assistant Manager, and Spa Manager positions.

Industry-Leading Training
- Whether you're experienced in sales or looking to develop your skills, we provide ongoing coaching, live sales training, and professional development opportunities to help you succeed.

Flexible Scheduling
- We offer a variety of shifts and work closely with our team to create schedules that support both business needs and personal commitments.

Family-Focused Benefits
- We understand that work is only part of your life. Eligible employees may enjoy:

• 10% weekly Kinder Care discount
• Life Mart discounts and savings program*
• Employee discounts on spa services and retail products

* Benefits may vary by franchise location.

What You'll Do

• Meet and exceed membership sales goals
• Deliver exceptional customer service to members and guests
• Educate clients on services, memberships, promotions, and upgrades
• Build lasting relationships with clients
• Answer phones and schedule appointments
• Maintain a clean, organized, and welcoming spa environment
• Support daily spa operations and administrative tasks
• Collaborate with Massage Therapists, Estheticians, and Spa Leadership to create a 5-star guest experience

What We're Looking For

• Sales, hospitality, retail, or customer service experience preferred
• Strong communication and relationship-building skills
• Positive, dependable, and team-oriented attitude
• Comfortable discussing memberships, services, and promotions
• Ability to multitask in a fast-paced environment
• Willingness to learn and grow
• Must be available to work Sundays
• Weekend and evening availability strongly preferred

Why You'll Love Working Here

At Hand & Stone, you're not just taking appointments—you're helping clients prioritize their wellness while building valuable sales, customer service, and leadership skills. If you're motivated by helping people, achieving goals, and growing your career, we'd love to meet you.

Apply today and join a team that helps people feel their best every day.

SA615 Compensation: $14.00 - $18.00 per hour

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.