Wake Shop Manager

Wake Shop Manager

Position Summary: Wake Shop Managers are responsible for the overall performance of the Wake Shop at their One Water store. They are passionate about delighting internal and external customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions.

Essential Duties and Responsibilities:

• Maintains neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance and increase sales.
• Establishes and maintains a boating accessory and clothing order process that achieves department goals for margins by overseeing purchase and return processes and training Wake Shop Specialists.
• Identifies customer needs and fulfills them by helping customers select the best watersports and/or accessory solutions, including demonstration of their proper use.
• Finalizes accessory transactions by properly closing each sale with accurate paperwork, including suggestive selling of accessories that benefit the customer.
• Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times, and enhance dealer reputation. Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve customers.
• Ensures accuracy of inventory, controls shrinkage and obsolescence.
• Maintains a clean, safe, and environmentally friendly work environment. Stays current on legal, safety and recall information to protect all parties.
• Supports the execution of successful Boat Shows, Store, and Off‑site sales/customer events, including accessory sales as appropriate.
• All other duties as assigned.

• Ability to lead, motivate, and develop a sales team
• Strong communication and interpersonal skills
• Strong organizational skills and detail oriented
• Ability to use a computer

• High school diploma or equivalent
• Strong knowledge of wake sports, boating equipment, and related products is preferred

• Standing or sitting for prolonged periods (often)
• Repetitive motions of wrists, hands, or fingers (frequent)
• Moving between work sites (often)
• Operating motor vehicle (rare)
• Communicating with others (constant)
• Assessing accuracy, neatness, and thoroughness (frequent)
• Hearing (constant)
• Talking (constant)
• Eye/hand/foot coordination (constant)

Work environment characterized by a stable, indoor office setting with controlled temperatures; no significant hazardous conditions or adverse environmental concerns.

One Water Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.