Account Executive - Strategic Partnerships

Account Executive - Strategic Partnerships

Fully Remote
• 4345 HAMILTON MILL ROAD SUITE 100 - BUFORD, GA 30518

Position Type

Full Time

Role Description
Position Summary: The Account Executive will perform 2 primary job functions:

1.
Account Management
:
The AE will assume responsibility for a book of business (wholesale customers in the trade show space).The AE will build trusted, long-term relationships with these existing accounts to ultimately sell them more graphic production / portables, and to introduce new products / services.

2.
Operational Excellence
:
The AE will support Displayit sales operations in the fulfillment of day-in-day-out orders by ensuring customers are following the SOPs and SLAs we have / we set up. On larger jobs, more complicated jobs, or jobs with new customers, the AE may need to be actively involved in fulfillment to ensure everything goes smoothly.

Key Responsibilities:

• Serve as a strategic consultant by understanding how customers operate and recommend solutions that improve efficiency, profitability, and customer outcomes.
• Develop and maintain strong customer relationships, ensuring ongoing engagement and account health.
• Coordinate and collaborate with clients and internal teams to manage all contractual agreements, including MSAs, NDAs, and rebate programs if necessary.
• Oversee payment terms, proactively manage credit standing, and ensure compliance with financial requirements.
• Administer pricing structures, ensuring alignment with business policies and strategic objectives.
• Address and resolve customer service concerns, escalating issues as necessary while driving continuous quality improvement.
• Ensure clients fully understand and leverage the company's comprehensive range of products and services.
• Partner with marketing to develop and distribute relevant collateral that supports business growth and client engagement.
• Facilitate accurate estimate and sales order processing by ensuring adherence to established Sales Operations guidelines, acting as the key link for seamless transactions.
• Analyze and report on customer sales data on a weekly, monthly, and quarterly basis to identify risks, trends, growth opportunities, and revenue-driving strategies.
• Manage and align customer expectations with internal processes and service standards.
• Identify and document project requirements that fall outside standard scope, collaborating with internal teams to set appropriate expectations and pricing estimates.

Essential

Qualifications:

• Demonstrated track record of growing sales
• Experience serving as the primary point person on customer accounts
• Has shown the ability to partner internally with sales ops and production to consistently deliver jobs that meet / exceed customers’ expectations
• Preference for a deep understanding of graphic production and trade shows
• Comfortable finding common ground on pricing, scope, and timing

Ideal Work Style:

• Intrinsically motivated
• Excellent listener and communicator
• Curious, seeks to understand customers’ needs
• Can be a thought partner to customers
• Can see both immediate sales opportunities and bigger picture opportunities
• Committed to high-quality results
• Organized and ability to multitask
• Team player
• Stays current on Strategic Partners products, competition, and industry trends

Technical Requirements:

• Bachelor’s degree or equivalent experience
• 3+ years prior pro-active sales experience and/or detailed customer involvement
• Microsoft Office
• CRM tools
• Proposal Tools
• Presentation Tools

Working Conditions:

• Can work in our office (Buford) or remote (with an expectation of monthly visits to the office)
• Might be called upon to respond to customer inquiries outside of normal business hours