Tier I Monitoring Specialist - Commercial Security Systems

General Description

The Tier I Monitoring Specialist will monitor video surveillance systems, electronic access control systems and other security and facility alarm systems protecting lives and property as assigned. The Tier I Monitoring Specialist uses modern technology to monitor a variety of alarm signals and respond to those alarms following pre‑defined standard operating procedures to dispatch the proper authorities and notify the appropriate people.

The alarm monitoring may result in the need to respond to clients or law enforcement via telephone. Shift work is required for 24/7; 365 coverage. All employees are required to report to work during inclement weather and work some holidays. Mandatory overtime may be assigned at the discretion of management.

• Hours are Monday - Friday from 8:00 am - 4:00 pm
• Must be willing to work all shifts, weekends, and holidays.
• Monitors security access control systems, alarm systems, CCTV and other control programs and systems that protect company employees, contractors, visitors, and assets.
• Capable of making reasonable assessments of possible threats when viewing security cameras.
• Maintains accurate records of all work performed, materials used, and communicates any problem encountered or identified with security system.
• Answers incoming lines, remaining calm, and speaking clearly to customers.
• Provides timely, efficient, and professional service to all clients to ensure client satisfaction.
• Attends to other matters and duties assigned by the Monitoring Center Manager or other executive staff of Tech Systems.

• EDUCATION
  • High School Diploma required.
  • Associates degree in Technical or Criminal Justice, preferred.
• EXPERIENCE
  • Minimum 1 year experience in a Security Operations Center or 911 Dispatch Center.
  • Some law enforcement and/or military background, a plus.
• KNOWLEDGE, SKILLS, & COMPETENCY
  • Excellent computer skills, including in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
  • Experience with physical security, to include video surveillance.
  • Must be able to work in a fast‑paced mission critical environment.
  • Excellent customer service skills, including a sense of urgency when attending to internal needs.
  • Must be detail‑oriented and have excellent organizational skills.
  • Ability to work accurately and efficiently with minimal supervision.
  • Excellent communication skills, including the ability to effectively communicate both verbally and in writing.
  • Strong time management skills, including ability to meet deadlines.
  • Strong interpersonal skills, including the ability to interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers.
• DRIVER’S LICENSE
  • Must have a valid driver’s license.
  • Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
• PHYSICAL DEMANDS AND WORKING CONDITIONS

Job duties are performed in an office setting. This position will report to the Buford office with some telecommuting. Shift work is required for 24/7 coverage, and it is expected that this position will require some work outside of the normal schedule.