Customer Service Representative (Part Time

Utilities Division Part-Time Position

Performs a variety of accounting and clerical functions, including communicating with internal and external customers, cashiering, processing transactions, reconciling transactions, reporting transactions, and preparing written correspondence using business communication skills.

This is a part-time position with no guaranteed number of work hours and consists of a 29-hour work week maximum.

High school diploma or GED required unless currently enrolled in an accredited school. Prefer strong math skills, basic recordkeeping skills, and cash register experience. Governmental accounting, using generally accepted accounting principles, financial and document processing, or any combination of education, training, and experience, which demonstrates the ability to perform the essential functions of the position.

Valid state driver's license. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is illustrative only, and not a comprehensive listing of all functions and tasks performed by positions in this class.

• May perform the duties of a customer service representative for the Utilities Division. Customer inquiries are routed to this position; answering routine questions; process customer change of address; respond to all telephone calls within one business day; process customer requests as received; process reports for amounts owed to City by customers authorized to receive information; and perform all related duties to the function.
• May perform duties of the billing function. Establishes and maintains customer records; issues invoices to customers on assigned date per billing cycle; reconciles transactions monthly and performs all related duties to the function.
• May perform the duties of the cashier accounting function. Knowledge and use of revenue codes; batches and processes payments; issues cash receipts to counter customers by revenue code; daily reconciliation of transactions; prepares City-wide bank deposits; and performs all related duties to the function.
• May perform the duties of the new account representative. Establishes and maintains customer records; issues final bills to customers; refunds deposits to accounts; researches account discrepancies and property ownership; and performs all related duties to the function.
• May perform the duties of accounts payable. Process vendor invoices and reconcile paper and online statements. Maintain and store necessary records. Assist other departments with invoice questions and issues.
• Process business license applications. Work with business owners in completing applications and issue business licenses, renewals, and other commercial business licensing. Creates and maintains files, assuring all required paperwork is completed in an accurate and timely manner. Updates and maintains records and information in computerized systems and databases.
• Maintains a variety of statistical and other specialized records, posting and updating information.
• Creates journal entries as needed. Creates professionally written business letters and emails.
• Provides exceptional customer service to internal and external customers.
• Complies with and promotes safe practices in agreement with the safety rules and procedures set forth in the Loss Control Program.
• Performs related work as required. Represents the City with respect, confidence, and trust that our colleagues and community place in us. Responsible for conducting ourselves with and using our value statement of PRIDE:
  Being Professional, Responsible, being an employee of Integrity, Dedicated, and striving for Excellence with staff and the public.

• Generally accepted accounting principles.
• Comprehensive knowledge of financial and statistical record keeping.
• Document acceptance and processing requirements, and/or information system maintenance related to the…