Emergency Services Dispatcher

STATEMENT OF THE JOB

Receives and dispatches routine and emergency radio and telephone communications. Dispatches law enforcement, emergency medical, and other public safety personnel and equipment. Maintains field communications during incidents.

NOTE:

Employment is contingent upon the successful completion of the following tests:

• Typing (Required minimum typing speed of 45 WPM)
• Reading
• Comprehension/communications test (Criti Call)
• Oral exam
• Polygraph
• Psychological exam
• Hearing examination
• Drug screen

• No felony convictions.
• The employee will be required to work flexible shifts that include evenings, weekends, and holidays.

High school diploma or GED, and any combination of education, training and experience which demonstrates the ability to perform essential functions of the position.

• Valid State Driver's License
• National Incident Management Systems (NIMS) training based on assignment.

* Continued employment is contingent upon all required licenses and certifications being maintained in active status without suspension or revocation.

ESSENTIAL FUNCTIONS
:

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and not a comprehensive listing of all functions and tasks performed by positions in this class.

• Answers the telephone, receiving and classifying calls to determine priority of response and uses radio equipment to dispatch Police, emergency medical and other Public Safety units, according to availability, assigned geographic area, and location, to routine and emergency calls.
• Maintains field communications for public safety checks, and during emergencies and incidents.
• Ensure adequate back-up for Police personnel.
• Serves as the Public Safety Answering Point for 911 Telephone System.
• Transfers emergency calls to other agencies as warranted.
• Monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment
• Uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages.
• Records and maintains master audio tape recording equipment for all radio transmissions/telephone calls.
• Establishes chain of custody/evidence for communications and dispatching records.
• Coordinates interagency law enforcement communications with emergency and other public safety agencies, using telephone, radio, and computer equipment.
• Updates daily dispatching logs; enters data, such as stolen/repossessed property, missing persons, and abandoned vehicles information into the computerized information and/or Tele- type systems.
• May search master recordings for information.
• Operates dispatching equipment, office equipment, and computers
• Provides information regarding the Police Department to staff, civic groups and the public.
• Performs other duties as assigned in case of an emergency.
• Provides exceptional customer service to internal and external customers.
• Performs related work as required.

• Record keeping practices and procedures.
• Computer skills.
• Working knowledge of modern office practices and procedures.

• Operation of the listed tools/equipment.
• A minimum typing speed of 45 WPM.

• Effectively meet and deal with the public.
• Communicate orally effectively with customers, clients or the public using a telephone and/or in writing.
• Handle stressful situations.
• Act quickly in an emergency.
• Speak clearly.
• Read and record information accurately.
• Read and apply moderately difficult materials.
• Carry out oral and written instructions.
• Enter data or information into a terminal, PC or other…