Store Support, Customer Service Rep

Store Support role at The Home Depot focuses on non-sales functions to support store operations and customer satisfaction. Associates may assist with ensuring an outstanding customer order fulfillment experience, assist customers in the store lot or provide administrative services. Direct customer or vendor interaction is sometimes required. They direct customers to store departments or merchandise, answer questions on product order status, and may handle cash management or program compliance.

These positions require teamwork with other Associates, vendors, and carriers, with the ability to work with little to some supervision. They should be detail-oriented, have proven time-management skills, and demonstrate integrity while supporting store objectives. Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Full-time

• Not Applicable

• Assist with non-sales tasks to ensure an outstanding customer order fulfillment experience.
• Help customers in the store lot and direct them to departments or merchandise.
• Provide administrative services and support store operations as needed.
• Interact with customers or vendors as required, including answering questions about product order status and handling cash management or program compliance.
• Collaborate with other Associates, vendors, and carriers to meet store objectives.

• Ability to work cooperatively with others and take direction with minimal supervision.
• Detail-oriented with strong time-management skills.
• Demonstrates integrity and maintains focus on store objectives.