Construction Administrator

Burbank Office, 695 S. Glennwood St., Burbank, California, United States of America

Posted Wednesday, February 11, 2026 at 8:00 AM

The Construction Administrator delivers professional and responsive support to both internal teams and external customers. This role supports the Testing team and serves as the primary liaison between clients and the Testing Department. The Administrator oversees daily administrative operations, including coordinating customer communications, maintaining and managing data, processing testing agreements, and preparing reports as required. Key responsibilities include managing and tracking testing orders, assisting with the development and implementation of policies and procedures, overseeing billing functions, and maintaining the service board.

Essential Functions:

• Communicate daily with team members and customers by phone, email, and through the company system.
• Manage time effectively to meet deadlines and keep all assigned tickets updated in the CRM system.
• Help coordinate department work to ensure tasks are completed efficiently and follow company policies.
• Provide administrative support to Account Executives, Lead Testing Technicians, and Department Managers. Assist with testing contracts and renewals to prevent service interruptions.
• Set up new customers, vendors, and subcontractors by collecting required documents and entering accurate information into the CRM system.
• Keep service boards updated so the team always has current and accurate information.
• Help manage the testing schedule by reviewing the calendar, assigning and updating tickets, and communicating schedules to customers and technicians.
• Serve as a primary point of contact for customers. Conduct follow-up calls to ensure services meet agreement terms and quality standards, and identify ways to improve the customer experience.
• Work with billing and collections to support timely communication, assist with documentation or corrections, and record all related activities in the CRM system.

Position Requirements:

• 2+ years of experience in an administrative support role
• Proficient in Microsoft Office and Adobe Acrobat
• High school diploma or equivalent
• Reliable, punctual, and maintains consistent attendance

Physical Demands & Work Environment:

• Ability to make repetitive movements (motions) of the wrists, hands, and/or fingers, daily
• Ability to walk, bend, stoop, hear, and speak, daily
• Move/Transport items weighing 20 pounds, occasionally
• Stand or Sit for long periods (4+ hours), daily
• Work is performed in an office environment

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

• Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
• Company Sponsored Events: Family-friendly events with food, games and prizes
• Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
• Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity.

For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.
TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors,…