Area Support Representative

Position: Area Support Representative I
** About the Role*
* Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region.

** Your Impact*
* - Promptly informs supervisor of potential problems or customer concerns.

- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

- Strong focus on providing good customer service.

- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

- Provides site coverage as needed. Requires flexibility to change schedule/location at a moment's notice.

- Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Copy/Print Production/Copy Center:

- Responsible for prompt and accurate reproduction of all print requests.

- Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.

- Receives, logs, delivers and tracks all activity for reporting purposes.

- Responds to customer requests.

- Performs routine upkeep and basic maintenance of equipment.

- Records and tracks customer inquiries and fulfillment of requests.

- Performs daily convenience care functions as needed.

Mail/Courier Services:

- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

- Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).

- Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.

- Responds to customer requests.

- Performs routine upkeep of equipment.

- Records and tracks customer inquiries and fulfillment of requests.

Reception/Office Services:

- Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.

- Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.

- May also be responsible for copy/binding/copier maintenance.

File Room/Records File Services:

- Ensures all filing assignments from the current and previous day have been filed.

- Creates, maintains, updates, and monitors files, file database and file rooms.

- Coordinates special projects and other functions assigned by client contact and Site Manager.

- Ensures all file rooms are intact at all times.

Device Maintenance:

- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

- Follows daily, established maintenance processes and procedures.

- Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

- Evaluates equipment issues and notifies service department if unable to resolve.

- Delivers paper.

- Assists end-users in basic functionality of equipment.

- Records meter reads.

- Maintains service activity reports.

- Monitors supplies and restocks inventory.

Shipping/Receiving:

- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.

- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.

- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services:

- Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.

- Analyzes ongoing activity of inventory.

- Assists in identifying slow moving and obsolete inventory or when inventory levels are low.

- Monitors and communicates status of inventory.

- Initiates, conducts and reports on Physical Inventories.

*
* About You:

The Skills & Expertise You Bring*
* Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
5
- Basic computer skills/technical knowledge.

- Ability to multitask and prioritize in order to meet deadlines.

- Good customer service and communication skills.

- Must be willing to learn new skills and interact with new teams on a…