Key Account Coordinator II

What You’ll Do

Strategic Account Ownership

• Serve as a primary operational lead for key strategic accounts, building strong, trusted relationships
• Anticipate account needs and proactively deliver solutions that enhance customer experience

Forecast & Demand Management

• Own and drive customer forecast accuracy, identifying risks and opportunities
• Partner with Sales and Planning to influence demand strategies and improve forecast outcomes

Advanced Orderbook Management

• Oversee complex orderbook scenarios including allocations, supply constraints, and prioritization decisions
• Lead resolution of escalated issues related to delays, pricing discrepancies, and fulfillment challenges

Cross-Functional Leadership

• Act as a key liaison across Sales, Supply Chain, Finance, and Customer Service to ensure seamless execution
• Drive accountability and follow-through on cross-functional initiatives impacting key accounts

Customer Communication & Escalation Management

• Serve as a primary point of contact for operational updates, issue resolution, and escalation handling
• Communicate proactively with customers on risks, changes, and solutions

Data Analysis & Insights

• Deliver actionable insights through sales data analysis, reporting, and trend identification
• Recommend process improvements and efficiencies based on data-driven findings

Process Improvement

• Identify gaps in existing workflows and contribute to development of scalable processes
• Support implementation of best practices across the Sales Operations function

Meetings & Representation

• Lead and participate in internal and external account meetings, presenting insights and recommendations
• Represent Sales Operations in customer-facing discussions when needed

• 5+ years of B2B customer service or account support experience (Major Retailer/Mass Specialty preferred)
• Demonstrated experience managing complex or high-volume accounts
• Experience with EDI transactions and retailer systems
• ERP experience (Microsoft Navision preferred) and ticketing systems
• Advanced proficiency in Microsoft Office Suite, particularly Excel and Power Point
• Customer Service:
  Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
• Results Oriented:
  Proactive, motivated and driven to achieve team and personal goals
• Problem Solving:
  Solution oriented with excellent critical thinking and independent problem solving skills
• Interpersonal
  
  Skills:
  
  Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
• Communication
  
  Skills:
  
  Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
• Excellent organizational abilities / prioritization:
  Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
• Process Management: process orientation to follow (and develop) process
• Attention to Detail: high attention to detail required; accuracy imperative
• Change Management:
  Highly adaptable and open to change in a dynamic and evolving environment
• Team player:
  Balances team and individual responsibilities;
  Contributes to building a positive team spirit;
  Supports team goals and workload
• Analytical / system skills:
  Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems

The base salary range for this position in the selected city is $27.69 - $34.62 hourly. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Co…