Key Account Coordinator II

Key Account Coordinator II

Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of licenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko's Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.

The Sales Operations team works closely with the Funko Sales team to provide an excellent Customer experience to our Wholesale / Retail customers. The Key Account Coordinator II plays a critical role in managing and optimizing the performance of Funko's most strategic accounts. This position operates with increased autonomy and ownership, driving execution across forecasting, order management, and cross-functional coordination while proactively identifying opportunities to improve customer experience and operational efficiency.

This role serves as a trusted partner to both internal stakeholders and external customers, ensuring alignment on key initiatives, resolving complex issues, and contributing to the overall growth and success of assigned accounts. Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash.

A keen eye for detail as well as a bias for action will also go a long way!

Strategic Account Ownership

• Serve as a primary operational lead for key strategic accounts, building strong, trusted relationships
• Anticipate account needs and proactively deliver solutions that enhance customer experience

Forecast & Demand Management

• Own and drive customer forecast accuracy, identifying risks and opportunities
• Partner with Sales and Planning to influence demand strategies and improve forecast outcomes

Advanced Orderbook Management

• Oversee complex orderbook scenarios including allocations, supply constraints, and prioritization decisions
• Lead resolution of escalated issues related to delays, pricing discrepancies, and fulfillment challenges

Cross-Functional Leadership

• Act as a key liaison across Sales, Supply Chain, Finance, and Customer Service to ensure seamless execution
• Drive accountability and follow-through on cross-functional initiatives impacting key accounts

Customer Communication & Escalation Management

• Serve as a primary point of contact for operational updates, issue resolution, and escalation handling
• Communicate proactively with customers on risks, changes, and solutions

Data Analysis & Insights

• Deliver actionable insights through sales data analysis, reporting, and trend identification
• Recommend process improvements and efficiencies based on data-driven findings

Process Improvement

• Identify gaps in existing workflows and contribute to development of scalable processes
• Support implementation of best practices across the Sales Operations function

Meetings & Representation

• Lead and participate in internal and external account meetings, presenting insights and recommendations
• Represent Sales Operations in customer-facing discussions when needed

What You'll Bring

• 5+ years of B2B customer service or account support experience (Major Retailer/Mass Specialty preferred)
• Demonstrated experience managing complex or high-volume accounts
• Experience with EDI transactions and retailer systems
• ERP experience (Microsoft Navision preferred) and ticketing systems
• Advanced proficiency in Microsoft Office Suite, particularly Excel and Power Point
• Customer Service: Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
• Results Oriented:
  Proactive, motivated and driven to achieve team and personal goals
• Problem Solving:
  Solution oriented with excellent critical thinking and independent problem solving skills
• Interpersonal
  
  Skills:
  
   Enthusiastic, positive,…