Customer Account Manager - Landing Systems

Crane Aerospace and Electronics – Customer Account Manager – Landing Solutions (Burbank, CA)

About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, a product built at our Crane Aerospace & Electronics Burbank facility stops aircraft – delivering passengers and military personnel safely to their destination.

Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank with great community atmosphere, schools, weather and entertainment.

Job Summary:

The Customer Account Manager has primary responsibility for managing the customer business relationship with commercial and military Original Equipment Manufacturer (OEM) customers while mitigating Crane Aerospace & Electronics risk and liability. The CAM owns and drives the entire commercial lifecycle with assigned customers and focuses on top and bottom-line growth. The CAM is involved in new proposals, customer strategies, and managing critical/key activities with all OEM customers and works with peer groups to ensure that the needs of the customer are being met, flow down of requirements is timely and accurate, and the Voice of the Customer drives the organization’s behavior.

• Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
• Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; monitor contract performance to assure compliance
• Forecast sales rates and determine anticipated demand; coordinate with the Demand Management and Forecasting group to understand specific customer or market segment requirements
• Maintain responsibility for tracking and recovering all customer claims; facilitate efficient communication and mediate customer disputes
• Contribute positively as a team member with the OEM team and Finance to develop and execute acceptable business cases and winning strategies for new business
• Act effectively as a customer champion and advocate; understand and communicate current and future customer needs and expectations; establish and maintain strong relationships at all levels within the customer organization
• Lead cross‑functional teams as well as mentor and coach other team members
• Any other task assigned by supervisor or management

• Experience:
  
  5 to 10 years in business management, program management, sales & marketing or strategic partnering, delivering a tangible product in an Aerospace environment; experience with leading cross‑functional teams
• Knowledge:
  Demonstrated ability to form and maintain good relationships with customer representatives at all levels; strong ability to negotiate large‑scaled contracts and LTAs; experience with the entire product development lifecycle; strong understanding of lean principles; strong understanding of financial metrics, pricing strategies, and forecasting
• Skills:
  
  Strong interpersonal skills; analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution; successful history in identifying, targeting, negotiating and winning profitable business; demonstrated ability to manage large, complex aerospace proposals and contracts; strong proficiency with MS Excel pivot tables and advanced formulas
• Education/Certification:
  
  BA or BS degree in Business Management/Administration or relevant field of study
• Eligibility:
  This position may require access to Controlled Data or Information. If required, only US Persons will be considered. As a US Department of Defense contractor, we are bound by ITAR
• Must be able to travel up to 25% to support…